Inkspirenize is hiring: Customer Service Representative in Dallas

Job Description: Customer Service Representative

Position Overview
We are seeking a dedicated and personable Customer Service Representative (CSR) to join our team. The CSR will serve as the first point of contact for customers, handling inquiries, resolving issues, and ensuring an exceptional customer experience. The ideal candidate is empathetic, solution-oriented, and thrives in a fast-paced environment.

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Key Responsibilities

• Customer Support: Respond to customer inquiries via phone, email, chat, or in-person promptly and professionally.
• Issue Resolution: Troubleshoot customer concerns, provide accurate information, and resolve issues to ensure satisfaction.
• Order Management: Assist customers with placing, modifying, or tracking orders.
• Feedback: Collect and relay customer feedback to improve products, services, or processes.
• Collaboration: Work closely with other departments (e.g., Sales, Technical Support) to resolve customer issues.
• Policy Adherence: Follow company guidelines, policies, and procedures to maintain high service standards.

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Qualifications

• High school diploma or equivalent (Bachelor’s degree preferred).
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Proficiency in using computers and customer service software (e.g., CRM systems).
• Empathy, patience, and a customer-focused attitude.