Customer Service Representative Job at Biz Voice Boost in Jersey City

Job Title:

Customer Service Representative

Job Summary:
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be the primary point of contact for customers, providing exceptional service and support. This role requires excellent communication skills, problem-solving abilities, and a customer-first mindset.

Key Responsibilities:

• Customer Interaction: Respond to customer inquiries via phone, email, chat, or in person, ensuring a positive and professional experience.
• Problem Resolution: Address and resolve customer complaints and issues promptly and effectively, escalating when necessary.
• Product Knowledge: Develop a deep understanding of the company’s products or services to provide accurate information and assistance to customers.
• Order Processing: Assist customers with orders, returns, and exchanges, ensuring a seamless process.
• Documentation: Maintain accurate records of customer interactions, transactions, and feedback in the company’s CRM system.
• Cross-functional Collaboration: Work closely with other departments, such as sales, marketing, and operations, to address customer needs and enhance the overall customer experience.

Qualifications:

• High school diploma or equivalent (bachelor's degree preferred).
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to handle challenging situations with professionalism.
• Proficiency in using customer service software, CRM systems, and basic computer applications.
• Ability to multitask, prioritize, and manage time effectively.