Customer Service Representative Job at Meals America Inc in Lansdale

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary
We are seeking a dedicated, proactive and professional Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a positive attitude, works well as part of a team and has the ability to effectively resolve customer issues. This role is crucial in ensuring a high level of customer satisfaction and supporting our customers with their inquiries and concerns. This position is fully onsite with no remote/hybrid work schedules. Monday - Friday 9am to 5pm.

Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner.
• Provide accurate information about products, services, and policies.
• Assist customers with processing orders, and handling returns or exchanges.
• Document customer interactions and feedback accurately in our CRM system.
• Resolve customer complaints and issues, ensuring a positive resolution and customer satisfaction.
• Follow up with customers to ensure their issues are resolved and to gather feedback on their experience.
• Collaborate with other departments to address complex issues and improve service delivery.
• Identify opportunities to enhance the customer experience and suggest process improvements.

Qualifications

• 2 years previous experience in a customer service role minimally.
• Clear, concise, and effective communication skills, both written and verbal.
• Exceptional active listening skills.
• Empathetic mindset to build trust and rapport with our participants.
• Strong problem-solving abilities and attention to detail.
• Must be able to remain calm and composed when dealing with our participants.
• Ability to handle multiple tasks and work efficiently in a fast-paced environment.
• Proficiency with CRM software and Microsoft Office Suite.
• Positive attitude and ability to work both independently and as part of a team.
• A polished demeanor and a high level of personal responsibility.
• High School Diploma
• Bilingual, English/Spanish not required, but highly favorable.