Customer Service Representative Job at Tohme Insurance Agency Inc Farmers Insura

We are looking for positive, high-energy professionals who are not just looking for a job, but a meaningful career! Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospect, processing policy change requests, maintain knowledge of our products and answer any questions our clients may have.

This position will be in person. Candidates must have access to reliable transportation.

This is a licensed role and a Property & Casualty (P&C) License is part of the training and a requirement.

Mon-Fri Schedule

Hands on Training

Responds to customer inquiries.

Analyze, clarify, and resolve intermediate policy and account related questions from internal and external customers.

Reviews problems and communicates with appropriate personnel to obtain information when necessary.

Continues to build personal skills by participating in industry related courses / seminars as deemed necessary to expand product / system knowledge.

Stays current with relevant product(s).

Understands and strives to support the organization's overall strategy.

Performs other duties as assigned.

Qualification

High school diploma or equivalent.

Working in a dynamic, fast-paced environment

Potential sales skills, and the aptitude to influence customers and close the sale

Excellent written and verbal communication skills; the ability to adapt communication style to each phone call, and explain complex policy and coverage

information in understandable terms

Preferred Qualification

Bi-lingual in Spanish and English