Help Desk Analyst- Active Secret Clearance- ON SITE- Arlington, VA

Zachary Piper Solutions is seeking a Help Desk Analyst to join a government consulting company located in Arlington, VA for a 100% on-site opportunity. The Help Desk Analyst will be responsible for providing Tier I/II support and managing tickets for Active Directory, Windows 10, Cisco, and mobile devices. Responsibilities of the Service Desk Analyst include: Solve tier I and tier II system queries, requests, incidents, software setup, printer support, and hardware support problems Troubleshoot, test, analyze, and maintain various network systems such as LAN, WAN, and Internet systems Answer questions for users via phone, email, live chat, and instant message Qualifications for the Service Desk Analyst include: 2 years of IT Support, Help Desk, Network Administration, and/or Mobile Device Management Experience Experience providing technical support for software applications, mobile devices, hardware, and network systems. Technical support experience with hardware, network systems, mobile devices, and software applications Knowledge of the majority or most of the following systems: BMC Remedy, ServiceNow, Active Directory, SharePoint, Windows 10, Cisco Routers/Switches, Palo Alto, Intune, Purebred, Adobe, etc. IAT Level II Certification (Sec, CCNA, CySA, GSEC, GICSP, CND, SSCP) Requires an ACTIVE Secret or Top-Secret Clearance Compensation for the Service Desk Analyst includes: Salary Range: $60,000 - $70,000 depending on experience & non-negotiable above $70k Full Benefits: Cigna Medical, Dental, and Vision, 401k, etc Shift: 6AM EST- 3PM EST Keywords: desktop, desktops, it support, desktop support, help desk, helpdesk, help-desk, it, information technology, it specialist, technical, technology, tier 1, tier 2, tier 1-2, ticket, tickets, ticketing, active directory, ad, password reset, password resets, service desk, service desk specialist, service, field service, windows, Microsoft, systems, system, software, network, hardware, server, router, servers, routers, troubleshoot, troubleshooting, technician, technicians, incident, problem, request, issues, servicenow, remedy, bmc remedy, itsm, it service management, ticketing system, ticketing systems, ticket system, ticket systems, service management, computer, computers, laptop, laptops, printer, printers, mobile, mobile device, mobile devices, router, routers, server, servers, operating system, operating systems, enterprise, lan, wan, networks, networking, cisco, vpn, wan/lan, lan/wan, sccm, sscm, Microsoft office, ms office, office 365, ms 365, o365, o 365, outlook, access, federal, government, agency, agencies, dod, defense, clearance, security clearance, secret, ts, top secret, top-secret, windows 10, ad, passwords, win10, win 10, windows 7, windows os, os, linux, ngen, smit, department of defense, department of navy, department of the navy, military, army, navy, air force, marine, marine corp, marines, national guard, usmc, nmci, security, comptia, comp tia, sec, security plus, security , sec , securityce, cissp, casp, casp , cysa, cysa, ccna, ccnp, ccna security, ccnasecurity, gicsp, gsec, cnd, sscp, ccnpsecurity, ccnp security, caspce, cisa, gced, gcih, ccsp, Kansas city, Kansas city Missouri, Missouri, mo, Leavenworth, Kansas, ks, new orleans, nola, Louisiana, la, veteran, veterans, reserve, reserves, reserve members, relocation, relocations, relo, fort, military base, iat2, iat 2, iat ii, cert, certification, certifications, onsite, on-site, fort leonard wood, leonard wood, ft leonard wood, ft. leonard wood, leonardwood, leonard-wo, LI-AC3