Staff Tools Administrator - Atlassian

Job Description Summary We are seeking an experienced Staff Tools Administrator responsible for the configuration, administration, and maintenance of the Atlassian cloud product suite (Jira, Confluence, etc.), as well as other products integrated with the Atlassian ecosystem (e.g. Aha). The successful candidate will ensure our Atlassian instance is optimized to support workflows, team collaboration, project management, product management, and reporting. They will also implement automation, create and deliver training, resolve support tickets, enforce change control policies, and play a leading role in migrating teams onto Jira from legacy tools. Job Description We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. Responsibilities Atlassian Administration: Configure, maintain, and support Jira, Confluence, Jira Service Management, and integrations with other tools (e.g. Aha). Ensure tools are optimized for organization workflows, reporting needs, processes, and performance. Change management: Own and drive change management process Evaluate change requests according to impact, maintainability, regulatory requirements, and GxP validation requirements Perform validation, as necessary for compliance Integrations: Implement and manage integrations between Jira and other tools (e.g., Confluence, Aha, Microsoft Teams, Github, Salesforce, etc.) to streamline development and collaboration workflows. Automation: Develop and maintain automation across the tooling ecosystem to streamline workflows and increase efficiency. Leadership: Facilitate communication and collaboration across teams and functions, including with the Enterprise Atlassian administrators. Support end users: Manage service tickets for user access, technical support, and change requests Guide teams through data migrations and onboarding Maintain detailed documentation of configuration changes, best practices, and training materials for end users. Create and deliver training Skills and Competencies Able to perform all functions of Jira and Confluence cloud administration to ensure the production GxP system remains stable and available and to ensure no loss of data. Strong communication skills with ability to effectively deliver complex messages and teach new concepts Familiarity with Jira REST APIs and ability to implement custom scripts for enhanced functionality. Understanding of agile methodologies, SAFE, and their implementation in Jira. Excellent problem-solving skills and the ability to troubleshoot complex issues within the Atlassian cloud product suite. Qualifications and Experience Bachelor’s degree in computer science or related field 3-5 years of experience in Atlassian Cloud Tool Administration Atlassian certification preferred (ACP-120 Jira Administration for Cloud Certification) Prior experience in integrating Jira with other business tools like Github, Aha, and Salesforce. Experience administering Aha is preferred Experience migrating teams from Azure DevOps and Team Foundation Server (TFS) to Jira is preferred Experience with software development in a regulated field is preferred For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. Why Join Us? A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place. To learn more about BD visit https://bd.com/careers Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. CLOLI Primary Work Location USA CA - San Diego TC Bldg C&D Additional Locations Work Shift At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You (https://jobs.bd.com/benefits) . Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles. Salary Range Information $121,100.00 - $199,800.00 USD Annual Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.