IT Support Analyst

IT Support Analyst Apply now » Date:Nov 15, 2024 Location: Rochester, NY, US, 14650 Company: Kodak Role Overview The IT Support Analyst is responsible to support identifying, diagnosing, troubleshooting issues in computer hardware, software, services, and applications. Responsible for IT shopping carts and procurement activities. These duties require broad knowledge in areas such as server, network, security, computer hardware, software, application, and IT provisioning. ESSENTIAL FUNCTIONS/KEY RESPONSIBILITIES: •Support troubleshooting and maintaining IT computer services, including workstation computers, printers, servers, network, security, applications, that are carried by the organization. •Support monitoring and installation of security patches to keep devices running satisfactorily and in compliance. •Interacting with clients on a day-to-day basis in addressing problems, training the clients as needed, using the appropriate ITIL tools, and propose technical solutions. •Working with third-party and different teams as needed to overcome issues efficiently. •Assisting in analysis and improvements when resolving technical issues within broader IT areas. REQUIRED SKILLS/KNOWLEDGE: Minimum of 3 years experience in: •Working knowledge of relevant IT end-user desktop & laptop computer, printer, server, network, security, computer hardware, software, and application. •Provisioning - provision application accounts, assign roles & permissions for multiple corporate systems and environments. Follow strict process and procedures to ensure Audit and security compliance. •Solid problem-solving, issue interpretation, and troubleshooting skills. •Effective communication and interpersonal skills, with attention to details. •Occasional On-Call and VIP Support required. •Good organization, time management and prioritization. •Effective working both in teams and individually. •Continuous learning - demonstrate the ability to learn new technologies and resolves technical problems with some training and supervision. EOE Policy Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. Estimated Salary: $60,000 - $75,000 Experience Level: 0-5 Years Requisition ID:1143 Nearest Major Market:Rochester Apply now »