Outbound Service Support Specialist

Job Type Full-time Description No prior automotive industry experience is required to apply We are seeking individuals with various industry backgrounds. Related Fields: Airline, hotel, restaurant, mortgage lending, hospitality, customer service, guest service, high-end retail Our guests expect luxury, value, and world-class service. As an Outbound Service Support Specialist, you will be on the front lines of delivering elevated hospitality and ensuring each guest has a memorable experience to develop a loyal customer base. You will impact whether we become our guest's favorite place to purchase, lease, or service their vehicle What Winning Looks Like: Demonstrating a high "HQ" (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity. Follow up on leads generated through marketing campaigns, events, and website inquiries. Responding to guest inquiries via chat. Conduct Outbound calls to potential service clients. High level of resilience and persistence in overcoming objections and rejection. To own all requests or complaints to resolution and follow as necessary to ensure customer satisfaction. Flexibility to adapt to changing priorities and responsibilities. Provide excellent service consistent with the company's standards. Be knowledgeable of department and company expectations. Checking and responding to any necessary communication via email, team or follow up phone calls. Perform all duties as deemed necessary for the success of the department. Strong knowledge of Microsoft products. Skills Needed to Win: At least 18 years of age Ability to effectively manage time to meet and exceed targets. A strong desire to succeed. Focus on providing customers with an outstanding experience in every interaction. Must enjoy a fast-paced environment that includes working with a high volume of phone calls, chats, and email inquiries. Ability to multi-task (example: finishing emails or chat sessions while taking calls) Organizational skills. Be able to speak to stockholders regarding results and challenges. Ability to build sustainable relationships with our customers. High level of attention to the details. Strong phone and verbal communication skills, along with active listening. Able to multi-task, set priorities, and manage time effectively. Able to develop and maintain the knowledge base required to properly assist guests in a fast-growing company. Ability to de-escalate guest interactions. Able to work as a team player and uphold the company's standards of professionalism and integrity. Auditing appointments and validating lead list. Sales background preferred. Ability to maneuver and quickly adapt to change. Experience with Reynolds & Reynolds is a plus. Punctual and dependable with scheduling flexibility Demonstrated ability to work independently and as part of a team. Strong problem-solving skills and attention to detail. Collaborate with team members and supervisors to improve performance and achieve team goals. About Us We were founded in 2014 by Jeff Swickard in Wilsonville, OR. Swickard has positioned itself as a leader in the automotive industry working with brands like Mercedes Benz, Toyota, Lexus, Porsche, Audi, Honda, GMC, and Jaguar-Land Rover among others. We have over 2,000 employees at 52 dealerships in 6 statesand we are still growing We were ranked as the 2nd fastest growing auto group in 2021 by Automotive News We are a team. Everyone plays a role in our success. We are a hospitality company that happens to be in the automotive industry. Benefits of Working at Swickard: Ongoing training and support Opportunities for continued personal and professional growth We are an equal opportunity employer and value diversity, inclusion, and belonging at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristics protected under applicable State or Federal laws and regulations. Competitive benefits package : Insurance: medical, dental, vision, life, and pet insurance Optional disability coverage 401k plan Paid Holidays PTO We are fueled by our goal to be 1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests. We believe in empowering our employees to delight our customers, by fostering an entrepreneurial and creative culture. If you are an out-of-the-box thinker and are looking for a challenging and rewarding opportunity - we want to hear from you To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes. Salary Description $17.50-$18.50/hour