Systems Administrator I

Be a Star at the Straz Center for the Performing Arts The Systems Administrator I is responsible for the overall availability and operation of IT systems during peak usage to ensure maximum uptime while minimizing business impacts. This position provides users with guidance and support by taking ownership of various problem resolutions and acts as a key contact for on-site and remote users for desktop problems and inquiries. Work involves providing technical assistance and support for applications, software, and hardware problems. Located in downtown Tampa, the 335,000 square-foot Straz Center, one of the largest performing arts complexes in the country, offers a team-based work environment that shows our dedication to the community every day. We reward our full-time employees with a strong benefits package including options for health/dental, vision, etc., discounted downtown parking, food and show discounts, plus a generous 403(b) plan and up to 27 days of PTO/Holidays per year. Essential Functions: Help Desk Install, support, troubleshoot and repair various hardware and software including workstations, laptops, business applications, networking equipment, and peripheral components. Provide courteous, desktop support for users via phone or one-on-one desktop assistance. Utilize a help desk system to track document issues and provide updates according to our internal service level agreements. Provide coordination, planning and scheduling for the installation, update and removal of hardware, software and equipment. Provide basic phone system support. Creates new users in the Active Directory/Office365 Environment and assists in training end users on hardware, software, telecom, and help desk system. Assist with the coordination of presentation software and hardware. Repair and run new network cabling; assist with Wi-Fi analysis and troubleshooting. Participate in the on-call rotation with the other members of the IT team which includes evenings and weekends. Data Security and Risk Mitigation Maintains a proactive patching, upgrading, and maintenance cycle on physical networks, desktop and laptop computers, servers, operating systems, 3rd party applications, phone systems, firewalls, switches, and routers to reduce the organization's risk. Supports the development of annual risk assessments, as well as maintaining the substantial number of existing risk assessments related to compliance, security, and technology. Assists in maintaining the organization's data security program. Assists with departmental and organizational Disaster Recovery and Business Continuity Planning. Performs routine data backup testing. Follows change control procedures for all system and user configurations. System Administration and Operational Support Performs hardware and software installation and maintenance as required for organizational operation. Resolves system errors or failures. Identifies system problems and implements corrective actions. Addresses problems in hardware, software, and procedures. Follows change control procedures for all system and user configurations. Other Ensures guests receive superior service. Performs other duties as assigned. The job description is intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all activities, duties or responsibilities that are required of the employee for their job. Straz Center management reserves the right to amend or change duties, responsibilities, or activities to meet business and organizational needs as necessary at any time, with or without notice. Minimum Qualifications: In-depth working knowledge of the Microsoft server operating systems. Experience utilizing PowerShell for configuration. Experience in maintaining Hypervisors such as VMware / Hyper-V. Working knowledge of cloud infrastructure, AWS, Azure. Experience with a variety of network infrastructure hardware, including Switching and Firewalls. Experience with VoIP / Telephony. Troubleshooting skills and deductive reasoning sufficient to gather relevant symptoms, deduce probable cause, research information sources, as necessary, and resolve the problem in the minimum amount of time. Excellent interpersonal communication skills to foster relationships with the staff at all levels of the organization. Proven ability to communicate effectively with all levels of employees within the organization, as well as strategic vendors and business partners outside of the organization. Ability to meet deadlines and provide accurate information in a timely manner. Ability to effectively manage many projects simultaneously and demonstrate good judgment and maturity in decision making. Working knowledge of design, planning, implementation, and maintenance of a complex IT infrastructure including IaaS. Education and Work Experience: Bachelor's degree in computer science or related field, preferred Minimum of three years of relevant experience. Or equivalent combination of education and experience. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this job, the employee is regularly required to remain stationary for extended periods of time and communicate by telephone. The employee is occasionally required to move up to 25lbs, ascend/descend atop ladders, reach, move in confined spaces. The information contained in this physical standards description is for compliance with ADA and is not an exhaustive list of duties performed. The individuals currently holding this position perform additional duties and additional duties may be assigned. The nature of this job requires the employee to work on-site as a regular work routine. The David A. Straz, Jr. Center for the Performing Arts, Inc. is an equal opportunity employer committed to being an inclusive workplace and strongly believes in the importance of having a diverse group of individuals represented. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class. Please visit our website at www.StrazCenter.org to learn more about the Straz Center.