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KeyBank NA

Sr. PMO Analyst

KeyBank NA, Cleveland, Ohio, 44101


Location: 4910 Tiedeman Road - Brooklyn, Ohio 44144 Summary: As a core member of the Technology Project Management Office (TPMO), the IT Senior Business Analyst will play a critical role in supporting the alignment, integration, and governance of Project Lifecycle (PLC)/Software Development Lifecycle (SDLC) and work closely with Project Teams and Stakeholders. Supports the Project Management Community thru training and coaching on the PLC/SDLC and provide governance through Checkpoint Reviews and Post Project Reviews. Essential Job Functions: Provide support for PLC/SDLC governance, including but not limited to data quality, follow up, and reporting Provide coaching to end users and communicate with them to address issues Create, develop, and maintain technical documentation and user-guides Train end-users on tools supported Demonstrate strong interpersonal, verbal, and written communication skills for communications with technical and non-technical staff Manages the Project Lifecycle/System Development Lifecycle Standards Develop and deliver PMO Communication Coordinate change management efforts to promote/sustain adoption Monitor and review inspection process for PLC adoption Conduct Project Post Project Reviews and maintain performance analytics Evaluate best practices and plans to assess suitability and the need for changes, using information from stakeholders, PM Community feedback, and industry/professional organizations Drives the Technology Project Management Office processes and procedures Defines and manages PM best practice workshops Demonstrates ability to effectively manage ambiguity and work to drive change Ensure quality control, continuous improvement, and risk management - evaluate and monitor existing capabilities to ensure the PMO serves the critical needs of the KTOS Project Management Community Collaborate with functional partners including the EPMO, RRG, BRC, QAS, EA, LOB Manage interest of multiple stakeholders with diverse opinions and perspectives Leverage knowledge and experience of team members and partners to build strategy, identify issues and develop solutions Address and effectively manage conflict Other responsibilities as required to support the Project Management Community Required Qualifications Bachelor's Degree or equivalent work experience PMP, CSM Certification desired Five (5) or more years' experience as a Project Manager working effectively with cross-functional teams Professional presence with comfort level / experience working with senior and executive level management Proven ability to effectively collaborate and work with multiple partners Critical thinker with established ability to anticipate and solve issues and concerns Comfort level and ability to address conflict and challenging situations Analytical with ability to interpret data, see patterns/trends and propose solutions Able to work independently with minimal guidance; self-directed; accepts ambiguity Must possess strong communication ability with solid presentation and facilitation skills Strong business acumen with demonstrated knowledge of financial services industry Proficient with Microsoft Office Suite and Jira/Confluence/Kanban COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $100,000.00 to $105,000.00 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible. Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible opt