Field Support Desktop Engineer

About the job Field Support Desktop Engineer Qualifications Minimum of a two-year college degree or equivalent field experience Industry certifications such as CCENT/CCNA, VCP, MCSA/MCSE, CCA, etc. Strong analytical and organizational skills Strong communication and interpersonal skills Possess inherent troubleshooting skills Desire to do what it takes to solve technical challenges Practical, hands on technical experience is a must Advanced understanding of Microsoft products, virtualization solutions (VMware ideally), Citrix solutions, Symantec backup and protection solutions, third party utilities, local and wide-area networks, hardware, and desktop operating systems (Windows XP, Vista, 7 and 8/8.1) Products and Services: Network Operating Systems (Windows 2008/2012) Microsoft Exchange Server 2007, 2010 and 2013 Microsoft SQL Server VMware vSphere 5.5 and related technologies Anti-virus, Anti-spam and Anti-spyware Backup Exec / Systems Recovery Server Thin client technologies (Citrix and RDS) Firewalls, Routers and Managed Switches (Cisco a plus) LAN / WAN / Wireless networking hardware and software technologies Systems Management Software (HP PSP, Dell OpenManage) Job may have significant, regional travel, which typically does not require overnight stays Ability to learn new technologies quickly, often from reading manuals, web searches and extrapolating from prior experiences Creative and resourceful in developing solutions for client needs Ability to remain composed and confident under stressful conditions Need to work independently in front of clients a majority of the time