IT PROFESSIONAL-INFRASTRUCTURE-SCCM Administrator

Salary : $66,482.00 - $90,000.00 Annually Location : 611 Walker Street Job Type: Full Time Job Number: 35575 Department: Houston Information Technology Services Division: HITS - ENTERPRISE INFRASTRUCTURE SERVICES (EIS) Opening Date: 11/13/2024 Closing Date: 12/15/2024 11:59 PM Central POSITION OVERVIEW Applications Accepted From: ALL PERSONS INTERESTED Job Classification: IT PROFESSIONAL-INFRASTRUCTURE-SCCM Administrator Posting Number: 35575 Department: Houston Information Technology Services Division: ENTERPRISE INFRASTRUCTURE SERVICES Reporting Location: 611 WALKER, 9TH FLOOR Workdays & Hours: MONDAY - FRIDAY 8:00 AM - 5:00 PM Subject to Change DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS Responsible for administering and maintaining the organization's SCCM infrastructure, which is crucial for deploying software, managing updates, and ensuring endpoint compliance. RESPONSIBILITIES SCCM Administration: Install, configure, and maintain SCCM infrastructure, including primary and secondary sites, distribution points, and management points. Monitor overall environment health and performance. Server Management: Oversee the deployment, configuration, and maintenance of server operating systems and applications using SCCM. Patch Management: Manage patching for Windows and third-party applications to maintain security and compliance. Ensure testing of patches and updates before deployment, according to standards in a documented, approved process. Software Deployment: Develop, test, and deploy software packages and to client machines. Create and manage application deployment processes, including custom scripts for complex installations. Operating System Deployment (OSD): Develop/maintain OSD processes for deploying new or updated operating systems. Create/maintain task sequences for operating system deployment and configuration, including customizations. Server and Endpoint Security and Compliance: Configure and enforce compliance baselines to ensure all servers and devices meet security and configuration standards. Track compliance reporting and work with desktop teams to remediate non-compliant devices. Monitoring and Reporting : Monitor SCCM infrastructure and server performance, generating reports and dashboards to track system health and compliance. Troubleshooting: Diagnose and resolve issues related to SCCM server and endpoint operations, providing technical support to other IT teams as needed. Documentation: Maintain comprehensive documentation of SCCM configurations, processes, and procedures. You must be eligible to validate contract work experience. WORKING CONDITIONS This position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort in a normal office environment. MINIMUM REQUIREMENTS EDUCATION Requires a bachelor's degree in Computer Science, Management, and Information Systems (MIS) or a closely related field. EXPERIENCE At least five (5) years of technology experience supporting IT infrastructure including networks, security, and hardware. System-specific technical certifications will often be required. Greater than 5 years of directly applicable experience may be considered for substitution of up to two (2) years of the education requirement. LICENSE A valid Texas Driver License and compliance with the City of Houston's policy on driving (AP 2-2). Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required. PREFERENCES Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. Preferences shall be given to those with the following qualities: Experience supporting IT infrastructure servers in on premise and cloud environments. Certifications for SCCM administration (MCSA, MCSE, and MCSD would be a plus) and SCCM work experience (design, configuration and administration) is required. GENERAL INFORMATION SELECTION / SKILLS TESTS REQUIRED Department may administer skills assessment test. SAFETY IMPACT POSITION - Yes If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. PAY GRADE: 25 APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832) 393-0450. If you need special services or accommodations, call (832) 393-0450. (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include: Medical Dental Vision Wellness Supplemental Insurance Life insurance Long-term disability Retirement pension 457 deferred compensation plan Employee Assistance Program 10 days of vacation each year 11 city holidays, plus one floating holiday Compensable Sick Leave Personal Leave Flexible schedules Hybrid-Telework for eligible positions Professional development opportunities Transportation/parking plan Section 125 pretax deductions Dependent Care Reimbursement Plan Paid Prenatal, Parental and Infant Wellness Leaves Healthcare Flexible Spending Account For plan details, visit http://www.houstontx.gov/hr/benefits.html 01 Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions? Yes No 02 Which best describes your education? High School Diploma / GED Associate Degree Bachelor's Degree Master's Degree & Beyond None of the Above 03 Which area of concentration did you obtain your degree? Computer Science Management and Information Systems (MIS) Engineering Technology Business Administration My degree concentration is not listed I have no degree 04 Which of the following best describes your technology experience supporting IT Infrastructure servers in on premise and cloud environments. Less than 3 years of experience 3 years of experience 4 years of experience 5 years of experience 6 years of experience 7 years of experience 8 years of experience 9 years of experience 10 or more years of experience I have no experience 05 Please select all technical certifications that you have obtained and are currently valid. (Check all that apply) SCCM administration MCSA MCSE MCSD None of the above 06 How many years of work experience do you have with SCCM design, configuration and administration, monitoring and Reporting, troubleshooting, & Documentation? Less than 2 years of experience 2 years of experience 3 years of experience 4 years of experience 5 or more years of experience I have no experience with SCCM work 07 How many years of experience do you have in SCCM administration, Server Management, Patch Management, Endpoint Security and Compliance ? Less than 2 years of experience 2 years of experience 3 years of experience 4 years of experience 5 or more years of experience I have no experience 08 Do you have a valid Texas driver's license or the ability to obtain one within 30 days of selection? Yes No 09 Please provide a list of all valid certifications you currently hold and their validity date(s) ("See Resume" will delay review of your application) 10 If you have a contract work history, then please provide the paying contractor company you have worked for and the jobsite your serviced. (If no contract works then put N/A) Required Question