Fraud Specialist

Description FRAUD SPECIALIST Qualified applicants eligible for a $500 signing bonus. Overview: Security and integrity are foundational to our ability to meet the needs of our customers. Our fraud team plays a vital role in safeguarding Fidelity Bank and our customers against fraudulent activities. We are looking for detail-oriented, collaborative people to help us continue to provide a safe and sound banking experience. The candidate for this position will be responsible for: Proactively identifying, monitoring, and mitigating risks associated with the Bank’s BSA/AML and Fraud Programs. Triage alerts from the bank’s fraud monitoring system and incoming referrals from a variety of other sources to determine the best course of action to minimize fraud risk and losses to the bank or the customer. Conducting comprehensive intake interviews with customers to gather detailed information regarding potential or alleged fraud. Identifying potentially suspicious or fraudulent activity and referring the activity to the BSA department in accordance with bank policy and the Bank Secrecy Act. Performing fraud investigations derived from escalated fraud alerts and other sources, such as branch personnel or customers, and maintaining accurate and detailed investigations ensuring all relevant information is documented in the bank’s case management system. Supporting and advising customers and bank personnel on potential fraud to mitigate risk and prevent loss to the bank or the customer. Maintaining good working knowledge of various fraud schemes (kiting, elder abuse, wire fraud, counterfeit rings, etc.) and characteristics of the red flags. Other tasks include, but are not limited to, processing subpoena requests in compliance with bank procedure and applicable state and federal laws; processing check fraud affidavits and check warranty claims; and working with other financial institutions or law enforcement to prevent and report fraud and recover funds. Requirements for the position include: High school diploma (or equivalent) High-level analytical and problem-solving skills with the ability to interpret complex data and identify patterns or anomalies. Ability to work independently and prioritize tasks and decisions with minimal supervision while performing multiple tasks and meeting deadlines in a fast-paced environment. Strong written, verbal, and interpersonal communication skills. Ability to work late and/or flexible hours. Preferred qualifications for this position include: Six months relevant bank fraud, BSA/AML, or bank operations experience. Working knowledge of Microsoft Excel. EO/AA Employer: Title VII/Protected Veterans/Disability Status Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)