Quality Assurance Analyst

Company Description Job Description About the Agency: The New York City Department of Housing Preservation (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city's neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love. -We maintain building and resident safety and health -We create opportunities for New Yorkers through housing affordability -We engage New Yorkers to build and sustain neighborhood strength and diversity. HPD is entrusted with fulfilling these objectives through the goals and strategies of Housing Our Neighbors: A Blueprint for Housing and Homelessness, Mayor Adams' comprehensive housing framework. To support this important work, the administration has committed $5 billion in new capital funding, bringing the 10-year planned investment in housing to $22 billion the largest in the city's history. This investment, coupled with a commitment to reduce administrative and regulatory barriers, is a multi-pronged strategy to tackle New York City's complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth. Your Team: Housing Preservation & Development Technology (HPD Tech) is the IT division within HPD. The Office of HPD Tech leads the agency's effort to transform HPD through technology by promoting productivity and eliminating manual processing, shrinking costs, and increasing the pace of work. HPD Tech works to improve effectiveness of business processes using core applications for flawless execution. HPD Tech empowers decision makers with access to quality (complete and accurate) information to anticipate and pro-actively react to building, neighborhood and market conditions. The Office of HPDTech is composed of 9 units: CIO, Budget, Enterprise Architecture, Ideation, Infrastructure Network and Systems, Planning & Compliance, Product Area, Release & Service Management, and Security. Your Impact: As the Quality Assurance (QA) Analyst for the Division of HPD TECH, you will report to the HPD Tech Product Director. Through close collaboration with business analysis and technical staff, the QA will work with internal stakeholders to understand Enforcement and Neighborhood Services business processes, goals, and objectives and ensure the proper technology solutions are implemented to support these goals. This position will support work on multiple technology projects related to Enforcement and Neighborhood Services. The Office of Enforcement and Neighborhood Services is charged with enforcing the New York City Housing Maintenance Code and New York State Multiple Dwelling Law. To ensure compliance with the legal and regulatory obligations of these laws, the Office of Enforcement and Neighborhood Services conducts inspections, issues violations, corrects emergency conditions, seeks civil penalties and enforcement of Orders to Correct in Housing Court, issues fees, targets proactive and building-wide activities to buildings identified with systemic maintenance issues and responds to claims of harassment based on maintenance conditions. The Quality Assurance (QA) Analyst must ensure the needs of the business are represented and incorporated into products while keeping product direction aligned with HPD's strategic goals. Proactively anticipates business needs will handle a scope of responsibilities that span user interaction to ensure the quality of IT applications. Your Role: Your role will be to prepare, present, and implement test plans/cases covering both manual and automated testing in accordance with the application business requirements for new and legacy IT applications. The QA analyst will collaborate with Vendor QA teams for outsourced application development, to review and approve their Test plans/cases and automation scripts and outputs. The QA Analyst will ensure compliance by following testing best practices and standards, be accountable for providing scope of work estimates, and provide QA status to the project team. Your Responsibilities: -Develop, present and implement test plan covering both manual and automated testing in accordance with application business requirements. -Provide estimates for scope of work. -Facilitate Scrum Team in definition and creation of Epics, User Stories and acceptance criteria. -Actively participate in Agile Scrum ceremonies. -Ability to identify Testing Environment needs, triage issues and determine mitigations to drive up-time. -Develop test case scenarios from User Story acceptance criteria. Develop test cases based on test scenarios. -Perform data preparation activities to support testing. -Execute automatic/manual test cases and report test outcomes. -Work with the Scrum Team to analyze test issues/defects. -Weekend and after hours production support may be required occasionally. Qualifications (1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or (2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in "1" above, including one year in a project leader capacity or as a major contributor on a complex project; or (3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project. NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification requirements. Special Note To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.