Desktop Support Professional

Apply for Job Job ID364405 LocationTwin Cities Job FamilyInformation Technology Full/Part TimeFull-Time Regular/TemporaryRegular Job Code8631US Employee ClassCivil Service Add to Favorite Jobs Email this Job About the Job Apply today for an opportunity that offers exposure to a broad technology landscape, diverse customer base, and engaging work The University of Minnesota - Intercollegiate Athletics offers a collaborative and inclusive environment, opportunities for professional development, a focus on the University's & Athletic's mission, and many excellent benefits. The Desktop Support Professional supports University-managed computers, software and peripherals for coaches, staff, and student-athletes. Our ideal candidate is team oriented with excellent customer service skills and high enthusiasm for taking on technical challenges. Personal investment in the work, creating strong professional relationships, and a desire to promote a respectful, inclusive and collaborative climate are critical for success in this position. This position will assist the Service Desk manager in day-to-day in-person tech support for the University of Minnesota - Intercollegiate Athletic department, as well as ongoing and new Service Desk projects. This position will be responsible for maintaining the ticket queue and ensuring response to end users in a timely manner. This position will have occasional duties that require event support, potentially during non-business hours. Future opportunities for growth with on-the-job learning and exposure to UMN tools & ecosystems. Job Responsibilities Include: 50% Use technical expertise and customer service skills to provide exceptional face-to-face support for individual and multiple user devices in workspaces, conference rooms, locker rooms, and more. Travel to users across the University campus in response to technology help requests while staying connected to real-time communication channels. Serve as an escalation point of contact for issues that cannot be resolved remotely, including hardware failure and reimages. Work with hardware vendors to maintain up-to-date knowledge to support hardware troubleshooting. Monitor incident resolution and meet service expectations. Exercise strong decision-making skills and appropriate discretion related to severity and prioritization of incidents. Connect customers to other IT services as needed. Demonstrate compassion, stewardship, team orientation, dexterity and professionalism as a representative of Athletics -IT. 25% Image and deploy new and re-issued technologies all while maintaining accurate asset records. Prioritizing incident management and projects appropriately. 10% Create/modify/update documentation and implement new knowledge for our internal knowledge base 10 % Complete required training within expected timeframes. Lift at least 40lbs, climb staircases & ability to work in tight spaces 5% Event and/or remote support Qualifications Required Qualifications: Bachelor's degree in a related field OR a combination of education and relevant work experience to equal four years. Customer service experience. Ability to meet deadlines on time Exposure to and interest in technology. Excellent verbal and written communication skills. Action-oriented with an ability to adapt based on a dynamic environment. Ability to work on an ad hoc basis Preferred Qualifications: Experience configuring and troubleshooting a variety of computing devices and applications, which could include, but are not limited to: iOS, Windows, and mobile devices Exposure to and interest in sports. Active participant in team engagement activities. Pay range for this position: $24.04 - $25.96 About the Department With more than 140 years of tradition, Gopher Athletics is one of the oldest and most decorated athletics departments in the country. Minnesota was a charter member of the Big Ten Conference - our teams have won more than 200 conference titles to go with 26 national titles. There ar more than 600 student-athletes and nearly 300 full-time employees in our athletics department. That community has built Minnesota into a nation's top-ranked public school with respect to student-athlete academic performance in each of the past four years, a span of time during which the Gophers have won 13 conference team titles and a collection of individual conference and national crowns. Housed in the historic Dinkytown neighborhood on the northern edge of the University campus, Gopher Athletics is succeeding against a backdrop unique in college athletics, nestled at the heart of a bustling, modern metro area. We are proud of our decorated history, but we are prepared to achieve even greater success in the years to come. Ski-U-Mah United Are We Gopher Athletic's Commitment to Diversity & Inclusion Benefits Working at the University At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work. The University also offers a comprehensive benefits package that includes: Competitive wages, paid holidays, and generous time off Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program Low-cost medical, dental, and pharmacy plans Healthcare and dependent care flexible spending accounts University HSA contributions Disability and employer-paid life insurance Employee wellbeing program Excellent retirement plans with employer contribution Public Service Loan Forgiveness (PSLF) opportunity Financial counseling services Employee Assistance Program with eight sessions of counseling at no cost Employee Transit Pass with free or reduced rates in the Twin Cities metro area Please visit the Office of Human Resources website for more information regarding benefits. How To Apply Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume. Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section. To request an accommodation during the application process, please e-mail employumn.edu or call (612) 624-8647. Diversity Employment Requirements Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment. About the U of M The University of Minnesota, Twin Cities (UMTC) The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of For full info follow application link. The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds. The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.