Desktop Support Technician

Transforming the Future with Convergence of Simulation and Data Desktop Support Technician Job Summary: Our client in Palo Alto, CA is looking for a Desktop Support Technician. This is a contract position. What You Will Do: Deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging ConfigMgr, Microsoft Intune, Jamf (Casper), and other system management tools. What You Will Need: Basics: Administration and support of Windows O/S. Apple Applications. Apple Support Technician. Service Now. Zoom Rooms maintenance. Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems. Support Experience with Office365, all major browsers, 3rd party popular applications, encryption software, anti-virus solutions, Virtual Desktop Infrastructure (VDIs), DNS, DHCP, Active Directory, file and printing services, and shared drives. Familiarity with the standard helpdesk ticketing tools (ServiceNow, Jira). Ability to coordinate and communicate at all levels within the organization. Business Stakeholders, Vendors, Suppliers, Sr Managers, and C-Level Execs. Tech Savvy. Ability and passion for learning new technology and tools. Passion for Customer Support. A drive to help end-users get what they need to do their jobs the best they can. A sense of satisfaction from assisting end-users in getting what they need on time. Prioritization Skills. The ability to analyze support requests and prioritize them based on impact. Discipline. The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication. Ability to articulate technical solutions to non-technical users in simple and easy to understand terms Salary range: 41k - 59k annual. Preferred: Active Directory. How You Will Be Successful: Envision the Future Communicate Honestly and Broadly Seek Technology and Business "First" Embrace Diversity and Take Risks What We Offer: Competitive Salary Comprehensive Benefit Package 401(k) with matching contributions Paid Time Off Employee Discounts Free training on all Altair products Why Work with Us: Altair is a global technology company that provides software and cloud solutions in the area of data analytics, product development, and high-performance computing (HPC). Altair enables organizations in nearly every industry to compete more effectively in a connected world, while creating a more sustainable future. With more than 3,000 engineers, scientists, and creative thinkers in 25 countries, we help solve our customer's toughest challenges and deliver unparalleled service, helping the innovators innovate, drive better decisions, and turn today's problems into tomorrow's opportunities. Our vision is to transform customer decision making with data analytics, simulation, and high-performance computing. For more than 30 years, we have been helping our customers integrate electronics and controls with mechanical design to expand product value, develop AI, simulation and data-driven digital twins to drive better decisions, and deliver advanced HPC and cloud solutions to support unlimited idea exploration. To learn more, please visit altair.com Ready to go? ONLYFORWARD At our core we are explorers; adventures; pioneers. We are the brains behind some of the world's most revolutionary innovations and are not only comfortable in new and unchartered waters, we dive headfirst. We are the original trailblazers that make the impossible possible, discovering new solutions to our customer's toughest challenges. Altair is an equal opportunity employer. Our backgrounds are diverse, and every member of our global team is critical to our success. Altair's history demonstrations a belief that empowering each individual authentic voice reinforces a culture that thrives because of the uniqueness among our team.