Customer Service Representative Job at Vailes Brothers, Inc in Fishersville

You're the best and you want to join a team that appreciates you, where you can create your own opportunities.

Why Choose Vailes Brothers

• Competitive pay - $18 - $23/hr. depending on experience
• Medical Insurance - we pay 50% of your insurance premiums for health, dental, and vision.
• Work life balance - 5 days PTO, 5 days' Vacation, and 7 paid Holidays
• IRA Plan with a 3% match.
• PAID TRAINING - Nexstar Customer Experience Training

Who We Are

We keep on growing because we only hire the best, and our customers love us for it. We've been at this since 1987 here in Fishersville, VA. You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you're the only customer service representative who works with them. How much you can earn when you truly are the best? People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Our Core Values

Absolute honesty, integrity, and respect with passionate heartfelt care and support for our clients and team. We have a strong philosophy that we provide top-quality service and products to EVERY client.

The Work Hours

Monday - Friday; 7:30 am to 5:00 pm

The Big Task

You will promote customer satisfaction by converting incoming customer calls into booked service appointments.

Key Sub Tasks

• You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
• Participate in training so that you grow and develop as a professional.
• Maintain and update our customer database with complete and accurate information.
• Maintain communication with dispatch and your manager.

Desired Skills and Experience

If you can achieve the above and you find it fun and challenging - you have just the right amount.

If you want to be part of something bigger than just a job - make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Vailes Brothers by visiting www.vailes.com.

*********To be considered for this position after you apply, call 540-609-5502 & leave a voicemail reciting the following script. Include your name and contact phone number in your voicemail.*********

"I want to assure you we can get you taken care of, so please allow me to share what you can expect when I send a technician to your home. Our technician will do a thorough evaluation of your system, which will let him know what the issue is. Once the problem is determined, you will be provided with upfront pricing in writing before any work is done. After your approval, our technician will proceed with the necessary repairs. So that you know, our trucks are well-stocked, and our goal is to repair the problem while the tech is at your home, and this will begin with a service fee. I can get someone out there for you Monday or Wednesday which works best for you? Fabulous!

Mrs. Jones, I understand how frustrating it can be for you to wait around for a repairman. So, do indeed go about your day as you please and I am going to make it my job to keep up with you and I will give you a 30-45 minute notice when a technician is finishing up and heading your way, is 540-942-0198 the best number to call you on?"

Equal Opportunity Employer

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.