Customer Service Supervisor Job at Exchange Bank in Kearney

Head Teller/CSR - Kearney, NE

Full Time M-F, rotating Saturdays

Must commute to the Kearney location for work.

Position Summary: Supervision of teller staff, scheduling, balancing, and overall teller functions. Process deposits and pay out funds in accordance with bank procedures; to record all transactions accurately and balance each day’s operations while providing excellent customer service.

Job Duties:

• Receives cash and checks for deposit, verifies amounts, and looks for check endorsements. Examines cash carefully to guard against acceptance of counterfeit bills.
• Cashes check for customers after verifying identification and checking account balances in accordance with bank policy
• Enters transactions into computer and issues customer receipts
• Counts cash balance at beginning of shift and balances cash and checks against computer records at end of shift
• Prepares personal money orders, cashier’s checks, savings bonds, gift cards and travelers’ checks as requested
• Explains bank services and charges to customers
• Observes suspicious behavior and report any such activity
• Explains bank services and products
• Scanning deposits and payment transactions
• Assist with customer access with safe deposit boxes
• Greet and refer customers to appropriate bank personnel to meet their financial needs
• Verification of buys and sells to tellers
• Prepares and processes coin and currency with the Federal Reserve
• Daily balancing of all monetary instruments
• Balancing of all coin and currency to include vault, coin machine and cash dispenser
• Scheduling of teller staff
• Verify and approve hourly staff time cards and PTO requests
• Monitors and evaluates staff training
• Staff evaluations to include individual goals, professional development and performance competencies

Qualifications:

• Excellent Customer Service skills
• 2-5 years of bank teller experience
• Management Skills – Ability to manage and motivate and constructively guide employees
• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Communication Skills – The ability to communicate effectively
• Mathematics – using mathematics to solve problems to find over and shorts
• Problem Solving Skills – The ability to find resolution to problems in an efficient, practical manner
• Time Management – managing one’s own time and the time of others within the group
• Administrative skills – basic computer skills including 10 key experience

Exchange Bank is an Equal Opportunity Employer, M/F/Disability/Protected Veteran.