Highgate Hotels, LP
Director of Event Planning
Highgate Hotels, LP, New York, New York, us, 10261
Director of Event Planning
Requisition ID:
2024-59062
Category:
Catering and Convention Services
Job Location:
US-NY-New York
Property:
Park Lane
Compensation Type:
Yearly
Company Overview:
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco, and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen.
Location:
Park Lane New York, situated on Billionaires' Row, has been completely reimagined as a unique and inclusive retreat within walking distance of the city's cultural hubs including Lincoln Center, Carnegie Hall, and the Museum of Modern Art.
Overview The Director of Events Services is responsible for directing, coordinating, training, and supervising the Conference Services (Operations) Managers and Catering Sales Manager(s). He/she is also responsible for coordinating, supervising, and directing assigned group business after it is turned over by the sales department, throughout and through the closure of the event and subsequent financial aspects of the program, while maintaining profitable operations and high-quality products and service levels.
Responsibilities
Manage existing accounts and follow up with client re-solicitation to capture future business.
Respond to requests by Meeting Planners immediately.
Liaise with other departments to anticipate event and equipment needs through regular BEO meetings and ongoing correspondence.
Interact with outside planners and vendors for event set-up.
Maintain pricing integrity and propose upscale menus for clients.
Create, review, and revise rooming lists and VIP lists.
Manage the Sales Inventory management system and adjust space to ensure maximum potential revenue.
Be visible on the floor and assist staff as needed during functions.
Respond to guest complaints in a timely manner.
Keep immediate manager fully informed of all problems or matters requiring his/her attention.
Work with F&B managers and keep them informed of F&B issues as they arise.
Prepare and submit required reports in a timely manner.
Know meeting room set-ups and capabilities.
Know sleeping room configurations and types.
Have comprehensive knowledge of all operational departments within the hotel.
Conduct departmental and hotel training.
Plan and execute holiday and special events in conjunction with the Catering Sales Managers.
Use feedback from Meeting Planner evaluations to improve service and quality.
Coordinate all aspects of the ongoing implementation of the Highgate Hotel Enrichment philosophy of service.
Ensure participation within department for monthly Highgate Hotel team meetings.
Focus team on their role in contributing to the Guest Service and audit scores.
Conduct meetings according to Highgate Hotel standards as required by management.
Qualifications
At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and at least 3 years of related experience.
Must be proficient in Windows, Company approved spreadsheets, and word processing.
Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.
Flexible and long hours sometimes required.
Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all levels of employees and guests.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Highgate Hotel Standards.
Maintain high standards of personal appearance and grooming, including wearing nametags.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
Must be able to understand and evaluate complex information from various sources.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.
Salary Range:
$110,000 - $130,000 annually
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2024-59062
Category:
Catering and Convention Services
Job Location:
US-NY-New York
Property:
Park Lane
Compensation Type:
Yearly
Company Overview:
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco, and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen.
Location:
Park Lane New York, situated on Billionaires' Row, has been completely reimagined as a unique and inclusive retreat within walking distance of the city's cultural hubs including Lincoln Center, Carnegie Hall, and the Museum of Modern Art.
Overview The Director of Events Services is responsible for directing, coordinating, training, and supervising the Conference Services (Operations) Managers and Catering Sales Manager(s). He/she is also responsible for coordinating, supervising, and directing assigned group business after it is turned over by the sales department, throughout and through the closure of the event and subsequent financial aspects of the program, while maintaining profitable operations and high-quality products and service levels.
Responsibilities
Manage existing accounts and follow up with client re-solicitation to capture future business.
Respond to requests by Meeting Planners immediately.
Liaise with other departments to anticipate event and equipment needs through regular BEO meetings and ongoing correspondence.
Interact with outside planners and vendors for event set-up.
Maintain pricing integrity and propose upscale menus for clients.
Create, review, and revise rooming lists and VIP lists.
Manage the Sales Inventory management system and adjust space to ensure maximum potential revenue.
Be visible on the floor and assist staff as needed during functions.
Respond to guest complaints in a timely manner.
Keep immediate manager fully informed of all problems or matters requiring his/her attention.
Work with F&B managers and keep them informed of F&B issues as they arise.
Prepare and submit required reports in a timely manner.
Know meeting room set-ups and capabilities.
Know sleeping room configurations and types.
Have comprehensive knowledge of all operational departments within the hotel.
Conduct departmental and hotel training.
Plan and execute holiday and special events in conjunction with the Catering Sales Managers.
Use feedback from Meeting Planner evaluations to improve service and quality.
Coordinate all aspects of the ongoing implementation of the Highgate Hotel Enrichment philosophy of service.
Ensure participation within department for monthly Highgate Hotel team meetings.
Focus team on their role in contributing to the Guest Service and audit scores.
Conduct meetings according to Highgate Hotel standards as required by management.
Qualifications
At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and at least 3 years of related experience.
Must be proficient in Windows, Company approved spreadsheets, and word processing.
Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.
Flexible and long hours sometimes required.
Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all levels of employees and guests.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Highgate Hotel Standards.
Maintain high standards of personal appearance and grooming, including wearing nametags.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
Must be able to understand and evaluate complex information from various sources.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.
Salary Range:
$110,000 - $130,000 annually
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