Senior Manager of Quality Los Angeles, California, United States

Ruggable is a leading direct-to-consumer e-commerce brand based in Los Angeles, California with an extraordinary track record of high, profitable growth. We pride ourselves on having an extremely loyal customer base and a talented team made up of genuinely caring people who take action and deliver results. We are venture-backed and own a patented washable rug design that's disrupting the home décor industry. Our mission is to empower our customers to live vibrantly with beautiful products that don't compromise on function. If you're passionate about consumer products, e-commerce, and high-growth start-ups, keep reading! Job Summary: As the Sr. Manager of Quality, you will be responsible for ensuring that Ruggable maintains its rigorous high-quality standards. This includes developing, managing, and elevating the overall quality assurance program. This role will maintain consistency and product excellence across the entire supply chain and work in conjunction with key external/internal partners. This person will sit on the Supply Chain leadership team and act as a core member to devise overall strategy and execution. What You’ll Do: Ensure execution of quality audits of our chain partners including management of action items resulting from these audits. Manage in-house team for counter-sourcing testing, verification, and compliance. Act as key member of the omni-channel growth team to ensure all compliance and quality standards are met for new channels and partners. Implement and manage robust abilities for 2nd and 3rd tier vendor compliance and quality visibility and verification. Maintain and control RCA and CAP processes and communication. Manage and meticulously control documentation related to audits, finished goods and raw materials COAs, testing documents, specs, and other core documents. Create the process, document the SOP, and audit the protocol for product quality complaints, ensuring appropriate data records and verifying that the supply chain is tested regularly. Manage, audit and maintain records of all protocols for obsolete inventory including components (e.g., destruction/disposition protocol). What You’ll Need to Have: Required: A minimum of 8 years prior experience in textile quality assurance, quality control, or manufacturing is required. Demonstrated knowledge of current Good Manufacturing Practices (cGMP). Team building and process creator. Ability to work in a fast-paced and evolving environment. Problem-solving aptitude, with ability to communicate in a method that is clear and concise. Excellent analytical capability with strong attention to detail. Experience working with third-party certification labs. Precise, accurate, and well organized. Preferred: Rug experience or apparel. Compensation: $120,000 - $140,000 per year base salary. Annual bonus that varies based on level of role. Employer matching (up to 3% of base salary) for company-sponsored 401K plan. At Ruggable, we offer competitive compensation and benefits packages. Ruggable is an Equal Employment Opportunity employer. We proudly recruit and hire a diverse workforce and are committed to creating an inclusive environment for all employees.

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