Customer Service Job at A. Allbright, Inc. in Valencia

About ALLBRiGHT:

ALLBRiGHT PAINTING: Gratefully Celebrating Over 36 Years in Business!

When our founder Josh Abramsonfirst started this business, he was 21-years-old, living in a small two-bedroom apartment in Granada Hills with his mom (single parent) and younger sister (who shared a room with mom). During that time, his grandfather offered Josh some help and suggested that he use one of his A.Allbright company phone numbers on his business cards and homemade wooden signs, because he had an office staff that could answer the phone more professionally than his little sister or mom. Grandpa Charlie and his brother Davie started a drapery cleaning business back around the mid-century called A.Allbright Drapery Cleaning, in Van Nuys, CA. They put the “A.” in front of Allbright so that they would be listed first in the Yellow Pages and all other listings.

Josh took his grandfather up on his generous offer, but he never intended to call the new business A.Allbright Wallpaper Hanging & Painting. Still in his teens, he wanted to come up with a more relevant name to who he was, but he didn’t know what that name should be at the time.

When someone would call the number listed on the new business card asking for wallpaper installation, his grandfather or his staff would “page” him every time they got a call (remember pagers?) Even though Josh wasn’t a part of the drapery cleaning business in any way, he ended up carrying on the family business name because they would always answer the phones, “Hello, this is A.Allbright, how can we help you?”

Painting Happiness is...

Quickly responding to our customers needs, answering their questions and providing accurate, up front, and timely estimates, so that they can make a great decision! https://www.allbrightpainting.com/about-us/painting-happiness/

ALLBRiGHT PAINTING VALUES:

HAPPINESS

· We want our customers to be happy when they select us to paint their homes or offices.

· We want our employees to be happy working with us because they are always growing.

· We want our community to be happy that we are here (we give back with Paint It Forward)

· We want our painting trade as a whole to be happy that we are a part of helping improve.

TRUST/INTEGRITY:

· Do the right and honorable thing always. Even if no one is looking.

· Walk in integrity. Do what’s right even if its hard or you’re afraid.

· In short, WE DO WHAT WE SAY WE WILL DO

WE, NOT ME, ATTITUDE:

· How can_ WE_ as a team be better than just individuals?

· We win as a team and appreciate everyone’s contribution to the team

· We use “we” statements not “I” statements

IS THAT THE BEST WE CAN DO?

· We ask ourselves “can I/we do better” in all areas of our work / life.

· We read books and continually train to be better.

· We know that if we work on continuous improvement, we will continue to grow.

Main Job Responsibilities are Two-Fold Assisting Customers – Client Advocate

· Schedule incoming estimates with the ability to help sell the appointment.

· Answer phones, distribute messages, and follow up on phone messages.

· Customer service with customers, vendors and employees.

Assisting Office Manager

· General office duties: data entry, filing, copying, etc.

· Be organized and assist in organizing office, supplies and office procedures

Assisting Salesmen

· Return phone calls and follow up with potential customers

· Selling additional work orders

Assisting Operations

· Assists in problem solving and implementing solutions with customer service.

· Capture, document and communicate to the team any customer issues.

Assisting President

· Research and gather information for president’s review of miscellaneous items

· Assist with marketing materials, printing and design

Team Responsibilities:

1. Demonstrate positive and collaborative attitude.

2. Attend all meetings on time.

3. Work the necessary hours per week in order to perform all duties and responsibilities in a timely manner.

You would be successful in this role if you:

· Know how to tell the difference between a qualified and unqualified lead

· Learn our industry terms

· Geography of local communities to schedule multiple appointments in the greater LA areas

· Time management is central to your core

· Technology is the backbone of your approach

· Educate, Deliver and Protect your customers and your team members

· Collaboration and being a team player are in your DNA

Minimum and Desired Qualifications

Knowledge, Skills, Traits and Experience Required for Success

Skills and Experience

Experience or knowledge of service, construction/trades industry and some experience with:

2. Basic Computer Proficiency - Outlook, Excel, Google Maps

3. Use of CRM – HubSpot

4. Residential Sales Experience selling services (one-call close) a strong plus

5. Organization and Time Management Expertise

6. Professional Appearance and Appropriate Communication

Traits Needed for Success:

1. Strong Organization and Time Management

2. Self-motivated, positive attitude and ability to work with a team

3. Deadline-Focused, Sense of Urgency

4. Emotional Intelligence

5. Likes learning and is coachable

6. Hungry to learn and help, thinks how to work smart, stays humble and coachable.

Other

1. High School Diploma minimum, some college desired

2. Valid Driver's License with no major violations

3. Fluent in the English language

4. Authorized to work in the United States

5. Must pass a criminal background check and drug test

Key Attraction for Candidates (Why would they want to take this position?)

There are numerous things about this dual role that should attract high-performing candidates to this position:

A highly ethical, honest, high-integrity company with a supportive, family-oriented culture

Competitive Benefits – Medical/Dental Insurance, PTO, Holidays, 401k

Ability to learn and grow with the company

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Ability to commute/relocate:

• Valencia, CA 91355: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person