Project Lead - Technical

Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!The Opportunity The Project Lead position within Field Engineering organization will primarily focus on project and customer leadership. Along with ensuring delivery of services, this position is also focused on delivery quality, internal and external stakeholder management, and escalation management.As an impassioned and trusted advisor, you will help our clients quickly realize and quantify the value driven by the Adobe products.What you'll Do Achieve customer and partner satisfaction through successful delivery of advisory and field servicesUnderstand and maintain detailed and historical understandings of a customer’s installation and technical architecture landscapes.Work closely with experienced delivery teams to develop solutions to remove obstacles blocking program and client project successLeverage multi-solution practitioner expertise to identify technical debt and propose options and solutions.Interact frequently with internal & client stakeholders via phone, email, and/or in-person—including interaction with marketers, analysts, web developers, and C-level executivesBuild and maintain positive relationships with program partners and leadership of cross-functional teamsCoordinate customer issue resolution activities across Adobe including support, consulting, sales, services, and product organizations.Surface data-backed insights to drive decision-making and facilitate tradeoff discussionsDevelop capacity plans and build weekly, monthly and quarterly based delivery reporting and roadmapsWhat you need to succeed Minimum 5 years of prior experience in a client-facing role, ideally within the Digital Marketing Cloud space, preferably on Adobe DX productsA strong understanding of custom software development processes and engagement methodologies. Practical experience in an agile development projects a plusDeep technical knowledge of one or more MarTech solution:  content & experience, data insights and audiences, commerce, customer journey’s, etc.Able to build positive relationships and generate opportunities for repeat business.Excellent problem-solving skills with the ability to identify issues, understand the impact of technical challenges and articulate high-level solutions to address and quickly resolve business problemsA driven problem solver and collaborative business partner, who is well-organized and detailed with strong presentation and reporting skillsProfessional demeanor, ability to interact with and lead diverse teams throughout Adobe, and communicating with client managers, directors, and VPs including CMOs and CXOsStrong verbal, presentation and written communication skills as well as strong conflict resolution skillsWillingness to travel up to 50%.Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $114,700 -- $196,300 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.SummaryLocation: Lehi; Remote Kentucky; Atlanta; Remote New Jersey; New York; Chicago; Remote Delaware; Denver; Remote Illinois; Remote North Carolina; Austin; Remote Connecticut; Remote Pennsylvania; Remote Texas; Remote Tennessee; Remote Utah; Minneapolis; Remote South Carolina; Remote Virginia; Remote Arizona; Remote Kansas; Remote Rhode Island; Remote Michigan; Remote Indiana; Waltham; Remote West Virginia; Remote Maryland; Remote Massachusetts; Remote MinnesotaType: Full time