Sonic Drive-In
General Manager
Sonic Drive-In, Houston, Texas, United States, 77246
Sonic Drive-In General Manager - Houston, Texas
As a Sonic General Manager, you will be managing the operations of the drive-in. You will also be involved in training and supporting the drive-in employees to ensure we provide quality food in a clean, safe, and efficient manner so that our guests will have an enjoyable experience at Sonic! The essential job duties are listed below: Manages, trains, monitors, and coaches crew members, carhops, and skating carhops. Directs and assigns drive-in employees as needed to ensure all aspects of service meet operational standards. Adheres to and monitors employee compliance with the drive-in employee handbook, policies, and practices. Performs opening and/or closing duties. Prepares employee work schedules; monitors and makes appropriate adjustments to staffing levels. Monitors and maintains inventory levels. Places orders for food, paper, and other supplies within cost control procedures. Completes and maintains all drive-in employment-related records and payroll records. Reinforces a customer service mentality and ensures all employees are focused on serving the customer at all times. Immediately and respectfully resolves guest requests. Reports guest complaints to immediate supervisor and assists in resolving such complaints. Interviews and hires crew and management team members to achieve proper staffing levels. Prepares all necessary operational reports. Develops appropriate action plans to resolve unfavorable financial and/or sales trends. Develops and implements a marketing plan. Additional Requirements: Ability to work irregular hours, nights, weekends, and holidays. General knowledge and understanding of the restaurant industry or retail operations required. Minimum of six months of restaurant management experience (QSR) or one year of entry-level retail management experience required. Experience running shifts without supervision. Effective communication skills; basic math, reading, and computer skills. Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems. Willingness to abide by the appearance, uniform, and hygiene standards at Sonic. Sonic and its independent franchise owners are Equal Opportunity Employers.
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As a Sonic General Manager, you will be managing the operations of the drive-in. You will also be involved in training and supporting the drive-in employees to ensure we provide quality food in a clean, safe, and efficient manner so that our guests will have an enjoyable experience at Sonic! The essential job duties are listed below: Manages, trains, monitors, and coaches crew members, carhops, and skating carhops. Directs and assigns drive-in employees as needed to ensure all aspects of service meet operational standards. Adheres to and monitors employee compliance with the drive-in employee handbook, policies, and practices. Performs opening and/or closing duties. Prepares employee work schedules; monitors and makes appropriate adjustments to staffing levels. Monitors and maintains inventory levels. Places orders for food, paper, and other supplies within cost control procedures. Completes and maintains all drive-in employment-related records and payroll records. Reinforces a customer service mentality and ensures all employees are focused on serving the customer at all times. Immediately and respectfully resolves guest requests. Reports guest complaints to immediate supervisor and assists in resolving such complaints. Interviews and hires crew and management team members to achieve proper staffing levels. Prepares all necessary operational reports. Develops appropriate action plans to resolve unfavorable financial and/or sales trends. Develops and implements a marketing plan. Additional Requirements: Ability to work irregular hours, nights, weekends, and holidays. General knowledge and understanding of the restaurant industry or retail operations required. Minimum of six months of restaurant management experience (QSR) or one year of entry-level retail management experience required. Experience running shifts without supervision. Effective communication skills; basic math, reading, and computer skills. Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems. Willingness to abide by the appearance, uniform, and hygiene standards at Sonic. Sonic and its independent franchise owners are Equal Opportunity Employers.
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