SCCM Engineer

Performs secure baseline image creation and development of Windows Desktop OS images (Windows 10, 11) for specific hardware configurations from a common core baseline. Develops physical workstations images and VDI templates. Designs, develops, and evaluates software packages for server and workstation deployments. Develops MECM task sequences for OS upgrades and software package deployments. Troubleshoots OS and software deployment failures. Troubleshoots MECM health issues, including Distribution Points and client re,tion. Designs, develops, and administers Group Policy Objects for security compliance and configuration management. Provides escalation support for Tier III/IV issues. Collaborates with customers, stakeholders, vendors, and other support teams for troubleshooting and resolving problems. Manages customer service requests through their lifecycle, from receiving the request through to its closure. Interfaces closely with customers to understand requirements and ensure customer satisfaction. Effective verbal and written communication skills. Must be able to adapt communication style to suit different audiences. Ensures compliance with established company and regulatory guidelines and procedures to provide high quality service and outstanding customer care. Adheres to change management policies and takes the necessary testing/development steps to mitigate risks with changes. Installs new hardware and software making sure that all components (hardware, software, drivers, agents, etc.) interface correctly with each other and the network - to include base software and applications installed on workstations such as antivirus, system monitoring tools, etc. Develops engineering documentation for Implementation Plans, Test Plans, Standard Operating Procedures, Work Instructions, and network diagrams. Participates in the planning and development of new or existing solutions to meet customer requirements and deployment timelines. Primary Skills : SCCM/MECM Tanium ClientT MS Intune App Packaging Powershell/PSADT