IT Service & Asset Manager

Brand: Post Holdings Inc. Categories: Information Technology Locations: Saint Louis, Missouri Position Type: Regular Full-Time Remote Eligible: No Req ID: 25515 Job Description Business Unit Overview Feeding the world is what we do – how we do it is unique. We are not your textbook consumer packaged goods company. While others may be slow to make change happen, Post continuously drives both inorganic and organic growth. Our history is evidence of that fact with over 100 years of heritage and growth from brands that transcend generations like Honey Bunches of Oats, Fruity Pebbles, Malt-O-Meal, Bob Evans Farms, Kibbles 'n Bits, Egg Beaters, Peter Pan Peanut Butter, Ronzoni Pasta and more. Our foodservice and ingredient businesses supply other products you love for brands, restaurants and stores. Our offices and manufacturing sites are in 62 locations in five countries, and we have 11,500 employees. Over the past 10 years, Post has made 22 acquisitions and reached $7 billion in net sales in fiscal 2023. During turbulent times of market uncertainty, the food industry has provided a level of stability unlike other industries. Post Holdings, Inc. is headquartered in Brentwood, a suburb of St. Louis, Missouri. Our casual professional atmosphere encourages team members to collaborate, innovate and support our operating companies. Our passion and drive advance the reputation of our operating companies and brands—together, we make a difference. Responsibilities As a member of our corporate IT team, you will play a key role in managing our IT Service Management (ITSM) and Asset Management platforms. You will be responsible for ensuring the delivery of high-quality services and accurate data to meet business requirements. Your primary responsibilities will include managing the ITSM and Asset Management platforms and establishing effective and efficient ITIL-based processes. This will involve both assessing and implementing new workflows inside ServiceNow, as well as administering the ITSM platform including monitoring effectiveness, managing data lifecycle to ensure platform optimization, and leading the ITIL-based processes for the corporate IT team. Working with our companies IT Departments you will also be establishing the processes and behaviors to ensure visibility to our asset utilization for both hardware and software. KEY RESPONSIBILITIES Implementation and Adoption of ServiceNow Become the leading Champion for ServiceNow through a multi-year adoption timeline, working with various business IT Departments, Project Managers, and System Integrators ensuring technical decisions, implementation concerns, and business questions are supported and addressed Collaborate with cross-functional teams to map current processes and workflows to the new platform Provide training and support to team members and end-users to facilitate adoption during Mergers and Acquisitions, new company onboardings, or implementation of new workflow processes Monitor and report on the effectiveness and adoption of the ServiceNow platform, addressing any issues or challenges promptly ITSM Platform Administration Serve as the primary enterprise ServiceNow platform administrator, including daily operational support, business stakeholder alignment, continuous improvement delivery, and setting the strategic direction of the platform Responsible for the daily operational support of the ServiceNow ITSM platform with responsibility to keep the platform up-to-date, identify and resolve system issues, administer system roles and access, and maintain system integrations Work closely with stakeholders to provide enhancements and modifications to various modules including the service catalog, change management, knowledge management, reports, and dashboards to meet evolving business needs Monitor platform performance and troubleshoot any issues, ensuring high availability and reliability Develop and implement best practices for the use of ServiceNow to enhance productivity and efficiency Asset Management Serve as the primary enterprise asset management resource, where duties will include hardware and software inventory maintenance, CMDB administration, license compliance, and audit activities Plan, monitor, and record hardware assets and software licenses to ensure compliance with vendor contracts in different software tools Optimize inventory management practices to support organizational goals and objectives by ensuring that inventory levels are aligned with organizational needs and that costs are minimized Collaborate closely with IT groups across the enterprise to support seamless integration of data from different inventory platforms into a unified Configuration Management Database (CMDB) platform Continuously improve asset management practices by adopting a data-driven approach to improve data quality, reduce administrative demand, and optimize reporting and analytics capabilities. Manage audit activities in partnership with procurement and technology teams to ensure that license compliance requests are effectively addressed according to established policies and procedures. ITIL-Based Process Management Design and implement ITIL-based processes to improve IT service management and asset management practices Develop and document standard operating procedures (SOPs) for incident management, problem management, change management, and asset management Be the ITIL process champion by leading adoption of ITIL principles Drive improvement and adoption of Change Management processes and principles, including leading the Enterprise Change Advisory Board (CAB) meetings and process Accountable for ticket metrics to provide insights into service performance and areas for improvement, including providing trending reports and analysis Qualifications QUALIFICATIONS Bachelor’s Degree in Computer Science, Computer Information Systems, or related field desired, equivalent industry experience considered ITILv3 or later Foundation Certification; Intermediate in at least one Module preferred 5 years in a lead technical role of an ITSM and/or asset management platform Understanding of, and compliance with, asset management and software licensing practices Excellent communication skills (both written and verbal) with strong presentation and facilitation skills to communicate with technical and non-technical individuals and teams in a fast-paced environment Advanced proficiency in Excel, Visio, Word, PowerPoint, and Power BI Proven team player who is able to provide and be open to creative ideas, strategies and criticisms as part of a decision-making team Strong interpersonal skills with a customer-centric attitude Ability to stay current with IT technologies and modern concepts and adapt concepts to improve existing services Demonstrated ability to quickly consume and summarize large amounts of information, spot issues early, then provide creative solutions Must be able to handle multiple simultaneous tasks and projects with various and changing levels of priority and difficulty This is a hybrid role based in St. Louis - work from home days are Mondays and Fridays. In office days are Tuesdays, Wednesdays and Thursdays. Post Holdings provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, status as a covered veteran and any other category protected under applicable federal, state, provincial and local laws. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)