Operations - Analyst, Software QA Sr Analyst, Software QA Sr

Job Description: PURPOSE: The Software Quality Assurance Team monitors programs/projects in the organization to ensure the practices, polices, processes and regulations are adhered, review current policies, standards, plans, processes, and procedures and conduct assessments at the program/project level, report finding and track to closure. The team will provide recommendations for standards, procedures, processes and guidelines for implementing program/project Quality Assurance (QA)/Quality Control (QC) activities, from project initiation through delivery. In addition the Software QA Team will report non-compliance issues and opportunities for improvement and track to closure and audit processes to determine maturity, reusability, uniformity, and repeatability. ESSENTIAL FUNCTIONS: 50% Conduct assessments of programs/projects (medium to complex) within the organization to ensure compliancy to published standards, processes, and/or templates. Identify process and procedural issues based upon audit findings and initiate resolution to these problems. Communicate with internal audit peers and management regarding status, audit issues and deadlines. Collect objective evidence of quality related data and/or trends. Monitor and track quality action items and/or track quality issues through resolution. Participate in Audit processes for compliancy and uniformity to ensure deliverables to the customer are consistent. Ensures Quality Service Level Requirements (SLR's) are adhered for assigned programs/projects. 30% Develops departmental materials including SOP's to maintain process libraries outlining governance, change management, auditing, reporting and metrics. Conducts reviews, walkthroughs, assessments, and inspections to evaluate the effectiveness of current processes/procedures, techniques, systems and associates for medium to complex projects. Participate in workgroups. 20% Conducts internal consistency checks ensuring uniform and fair auditing practices throughout the department, across all lines of business. Preparation of QA reports. Assist in the preparation of senior level presentations. Process change requests reporting and tracking. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Level: Bachelor's Degree Education Details: Computer Science or related technical field Experience: 5 years Experience in Software Development Life Cycle (SDLC) from initiation to completion with focus on process improvements, assessments, audits and quality controls In Lieu of Education In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience. Preferred Qualifications Knowledge, Skills and Abilities (KSAs) Functional knowledge of Agile, Spiral and Waterfall methodologies, Proficient Proven experience with the execution and administration of Quality/Process Improvement best practices, Advanced Experience working with Program/Project Quality Assurance/Process Improvement Plans, Advanced Experience working with Quality Gates or Quality Checkpoints as part of the SDLC, Advanced Ability to gather information and resolve issues independently, Advanced Ability to identify, manage and track progress of small to medium complexity projects to support organizational long range business objectives, Advanced Experience with quality assurance and process improvement, and methodologies and practices in an IT project development, custom software solutions and maintenance environment, Advanced The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs. Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging. EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."