Splunk Admin with ITSI

• 8 year's experience in SPLUNK core/ITSI implementation preferably in service provider network with strong UNIX/Windows knowledge. • Should possess strong scripting knowledge in PERL, Shell/VB, Python etc. • Should have experience in Integrations with other tools. • Should have strong understanding of Splunk development, Implementation Administration • Should have worked on various monitoring Solution (Storage, backup, server, Network, APM, etc.) • Should have been part of the team in High Availability configuration in complex environment. • Experience with REST and web services interfaces, XML, JSON • Integration with Monitoring like SCOM, CAUIM, Solarwind with Splunk ITSI • Experience in Splunk Dashboard development. Plus • Experience in working as a part of a team involved in the implementation of SPLUNK for big Global customer. • Should be a fast learner of various other tools and integrate where possible. • Should possess good communication and interpersonal skills • Out of the Box Thinker with technical Savoir-faire • To adhere to quality standards, regulatory requirements and company policies • To provide support for on call escalations and doing incident and problem management • To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team • To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases • Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives • To participate or contribute on EN business in creation of proposals to drive Service improvement plans