Software Engineer

Hi, Our client is looking for a Software Engineer with a Long-Term Contract project in Fort Mill, SC 29715 below is the detailed requirement. Job Role: Software Engineer Location: Fort Mill, SC 29715 Duration: Long Term Job Description: Bachelor's degree in a related field - computer science, engineering, business or related experience Must be a Software Engineer- Nice Telephony. The Candidate should be proficient in call flow design,inContact Studio scripting and REST API integration Must have a strong Experience or familiarity with Amazon Lex, Dialogflow ES or any third party bot is preferred You should be Providing solution design and development for new client implementations, and coordination of changes to existing applications. Must Determining t hird party or client system (client CRM, databases, service platforms) integration requirements and working closely with customers to configure integrations to the platform. Good Experience in Creating ACD and IVR routing rules, menus, users, agent skills, supervisors, hours of operations, teams, queue and other messaging, call recording services, email, chat, and other components of a customer call center platform build. You should have a Digital first and Embedded agent experience in build and customization . Provide web-based agent and administration training. Trouble-shooting problems during the configuration or go-live stages of client implementations. Conduct unit testing, integration testing, and performance testing of software components. Collaborate with quality assurance teams to identify and resolve software defects. Develop technical documentation for end-users and support teams. With Regards RajKumar, Lorven Technologies, Inc. 101 Morgan Lane | Suite 209 | Plainsboro | NJ 08536 Tel: - 609-799-4202 247 | Fax:609-918-4204 Email: www.lorventech.com Inc 5000 Fastest Growing Companies in America TechServe Alliance Excellence Award NJ Fast 50 Growing Company Consulting Magazine Fast 50 Growing Company in America SBE/MWBE Certified | E-Verified Employer Under Bill s.1618 Title III passed by the 105th U.S. Congress this mail cannot be considered Spam as long as we include contact information and a remove link for removal from our mailing list. To be removed from our mailing list reply with "REMOVE" in the subject heading and your email address in the body. Include complete address and/or domain/ aliases to be removed. If you still get the emails, please call us at the numbers given above.