Business Intelligence (BI) Developer - Salesforce

BUSINESS INTELLIGENCE (BI) DEVELOPER - SALESFORCE WHAT IS THE OPPORTUNITY? As a member of City National's Data & Analytics team you will drive, develop, and maintain BI reporting solutions for internal clients and colleagues. This is an exciting time of technology advancement and innovation across the bank. What you will do Develop dashboards, visualizations, semantic data model, and reports. Develop high level and detailed designs for existing reporting platforms, development activities along with process improvements. Work with business users to gather requirements, troubleshoot report issues, and drive resolutions towards completion. Effectively communicate and collaborate with business users, T&I support teams, providing an understanding of the problem and resolution. Become familiar with Operational Data Stores, Data Warehouse content, and other BI reporting data sources. Identify development and data quality issues, performing thorough testing and validation of reports, visualizations and dashboards in conjunction with business users. Setup and maintain access for new and current users in the BI Reporting environments. Research and trouble-shoot user-reported issues and incidents related to the BI reporting environment including performance, data discrepancies, access issues, etc. Be a self-starter, someone that will take the initiative to learn new things and research solutions without prompting. Ability to multi-task various projects and tasks with tight deliverables while keeping informed of existing and evolving development best practice, industry standards and technologies. Fosters and maintains good relationships with colleagues to meet expected customer service levels. Maintain all appropriate training and continuing education requirements for both internal programs and external licenses and certifications. Develop and maintain positive, productive, and professional relationships with key business users to meet expected customer service levels. Must-Have Bachelor's Degree or equivalent Minimum 3 years of BI report development experience using Salesforce CRM Analytics, SAP Business Objects, Tableau, Power BI, or other Business Intelligence technologies or equivalent Minimum 3 years of direct SQL experience Minimum 3 years of experience in finance or banking. Skills and Knowledge Direct experience with Oracle, MS SQL Server, and Snowflake preferred Direct experience with Oracle, MS SQL Server and Snowflake databases is strongly preferred. BS in Computer Science or a related technical field preferred. Direct experience with Salesforce CRM Analytics, Business Objects 4.2 or above, Tableau 2021 or above is strongly preferred. Excellent analytical and problem-solving skills. Excellent oral and written communication and interpersonal skills. Strong organizational, multi-tasking, and time-management skills preferred. Ability to work independently or within a team for problem resolution Must demonstrate ability to multi-task and be flexible. Compensation Starting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. To be considered for this position you must meet at least these basic qualifications The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks. ABOUT CITY NATIONAL City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $92.03 billion in assets as of April 30, 2024. Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami. In addition, the company and its investment affiliates manage or administer $96.83 billion in client investment assets. City National is dedicated to strengthening communities, and in 2023 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves. City National Bank does business in Miami and the state of Florida as CN Bank. For more information about City National, visit cnb.com. EQUAL OPPORTUNITY EMPLOYER & REASONABLE ACCOMMODATION City National Bank is an equal opportunity employer committed to promoting and maintaining a diverse, equitable and inclusive working environment where differences are valued and encouraged. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by the laws or regulations in the locations where we operate or in our Code of Conduct. READ MORE If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for any part of the employment process. Please contact us via email or leave a message at (213) 673-9139. These contact methods are dedicated to applicants whose disability prevents them from successfully applying online. Only messages left for this purpose will be returned. Responses may take up to two business days.