Voice Engineer - Associate

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges. In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd. The anticipated salary range for this role is between $97,000.00 and $156,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees. Role Description A Network Engineering position providing support to SMBC Americas Division with a focus on Capital Markets and Nikko. Responsibilities include network infrastructure and telecom, delivering uninterrupted business operation, performing scheduled maintenance, and ownership of projects and implementations. Main areas of expertise include: voice, video, automation , API call scripting, collaboration tools, network infrastructure and logistics. Role Objectives Provide 2nd level support on daily voice, video, collaboration tools and network infrastructure tasks and issues reported by user support desk Work on assigned voice/video and network infrastructure projects Develop automation scripts within Unified Communication system. Work on assigned voice/video and network infrastructure projects Provide support during system installations across all sites Provide support to other Systems Infrastructure teams during project implementation Maintain inventory of network and telecom devices and services Qualifications and Skills 3 years of professional experience Intermediate technical and hands-on knowledge on Cisco Unified voice communication infrastructure and skills to support, troubleshoot, configure, and install voice, video endpoints and collaboration tools Technical scripting skills to write automation against Cisco Unified communication components Previous experience working in network infrastructure areas preferably in a financial institution Experience with trading floor voice and recording systems Knowledge of configuration and troubleshooting of Cisco Call manager voice and video endpoints, voice gateway routers, PSTN access Prior experience with configuration of Cisco switches, routers and firewalls Knowledge of routing protocols EIGRP, BGP, NAT, LACP, CDP, UDLD, VPC, DNS, DHCP Knowledge on troubleshooting networking issues OSI layers 1-7 across voice, video networks Additional Requirements SMBC’s employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. SMBC provides reasonable accommodations for employees and applicants with disabilities consistent with applicable law. If you need a reasonable accommodation during the application process, please let us know at accommodationssmbcgroup.com.