Entegris
Executive Desktop Support Specialist
Entegris, Billerica, Massachusetts, us, 01821
At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.
Billerica, MA Full time REQ-6753
Job Title: Executive Desktop Support Specialist
Job Description: Why work at Entegris?
Lead. Inspire. Innovate. Define Your Future.
Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision making process is truly a collaborative effort as we realize there are leaders at every level of the organization. We put our values at the core of how we operate as an organization - not just when it's convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office. Entegris is a values-driven culture and our employees rally around our core PACE values:
People Accountability Creativity Excellence Please note: This will be an onsite opportunity located in Billerica, MA. The role: The Executive Desktop Support Specialist will be responsible for providing IT support to our executive leadership team on-site and remotely. In this role, the Executive Desktop Support Specialist will serve as the single point of contact for the operation of all technology-related equipment and services used by the executives and administrative staff. A qualified candidate will have technical proficiency, exceptional communication skills, and the ability to prioritize, influence, and manage multiple priorities effectively. What you'll do: Provide white glove concierge-style support for technical issues, including but not limited to; hardware, software, accessories, mobile devices, meeting & conference rooms, and video production
Provide prompt, confidential, and reliable 2nd and 3rd level technical support for a wide range of IT issues
Coordinate with IT teams and other parts of the organization to resolve issues and provide modern technology solutions
Maintain poise in stressful situations; maintain a professional demeanor under all circumstances
Serve as the single point of contact. Owning all client IT issues through resolution; keeping active involvement on issues owned by other teams
Build IT portfolio for each Executive according to their specific setup ensuring it meets all security controls, monitoring, alerting and resiliency configurations
Mature our executive support service delivery, reporting, monitoring, and standards
Provide an elevated level of customer service with excellent written and verbal communication skills for IT and business audiences
Create and maintain documentation to ensure efficient and accurate departmental operations locally and globally
Perform tasks to improve the efficiency and reliability of the computing environment which includes process improvement, automation, and technical solutions
Follow IT Service Management Process (Incident, Change, Asset, Request, etc.) which include tracking data, the submission, and timely updates of tickets
Interface with third-party support and vendors, as necessary
Ensure 24/7 support availability
Occasional travel may be required
What we seek: 5+ years of IT Desktop (Service and Support) required
Bachelor's degree in computer science - preferred
Previous experience supporting C-Level and Senior Leadership staff - preferred
ITIL Foundations Certification & experience using Enterprise ITSM Tools; ServiceNow - preferred
Demonstrated ability to create effective and engaging communication
Customer service mindset and sense of urgency
Experience working in a large, multi-national corporation
Excellent organizational skills and ability to plan and prioritize effectively
Excellent knowledge of conference room technology; including MS Teams and in-room technology
Extensive knowledge of both Windows 10 and Windows 11 operating systems
Ability to troubleshoot and diagnose PC hardware and software problems, using various resources, techniques, and creativity
Ability to perform PC backup, recovery, and installation
Extensive knowledge of Office 365 applications
Experience with Windows Active Directory / Azure AD
General understanding of network systems
Ability to lift and carry 25 pounds
Willingness and aptitude for continuous improving / learning Self-starter, proven track record of working independently and as a member of a successful team
What we offer: At Entegris, we invest in providing opportunity to our employees and promote from within. The new hire in this role will have the potential to grow and create relationships across the organization and be recognized for demonstrated success and adherence to company PACE values. Our total rewards package goes above and beyond just a paycheck. Whether you're looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals. Generous 401(K) plan with an impressive employer match
Excellent health, dental and vision insurance packages to fit your needs
Flexible work schedule and 11 paid holidays a year
Paid time off (PTO) policy that empowers you to take the time you need to recharge
Education assistance to support your learning journey
Values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence.
At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status. Entegris strongly encourages all of its employees to be vaccinated against COVID-19. At Entegris, COVID-19 vaccination is preferred but not required at this time. At Entegris, we want you to be part of our culture, which values your unique talents, skills, and experiences. We believe what we do is as important as how we do it. People at our company bring their true selves to work, and are appreciated not only for what they do, but for who they are. This plus the technical complexity of our products and solutions means you can be sure your work is both challenging and changing the world for the better. Learn more about why people enjoy working at Entegris. Please see job description
PI255528489
Billerica, MA Full time REQ-6753
Job Title: Executive Desktop Support Specialist
Job Description: Why work at Entegris?
Lead. Inspire. Innovate. Define Your Future.
Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision making process is truly a collaborative effort as we realize there are leaders at every level of the organization. We put our values at the core of how we operate as an organization - not just when it's convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office. Entegris is a values-driven culture and our employees rally around our core PACE values:
People Accountability Creativity Excellence Please note: This will be an onsite opportunity located in Billerica, MA. The role: The Executive Desktop Support Specialist will be responsible for providing IT support to our executive leadership team on-site and remotely. In this role, the Executive Desktop Support Specialist will serve as the single point of contact for the operation of all technology-related equipment and services used by the executives and administrative staff. A qualified candidate will have technical proficiency, exceptional communication skills, and the ability to prioritize, influence, and manage multiple priorities effectively. What you'll do: Provide white glove concierge-style support for technical issues, including but not limited to; hardware, software, accessories, mobile devices, meeting & conference rooms, and video production
Provide prompt, confidential, and reliable 2nd and 3rd level technical support for a wide range of IT issues
Coordinate with IT teams and other parts of the organization to resolve issues and provide modern technology solutions
Maintain poise in stressful situations; maintain a professional demeanor under all circumstances
Serve as the single point of contact. Owning all client IT issues through resolution; keeping active involvement on issues owned by other teams
Build IT portfolio for each Executive according to their specific setup ensuring it meets all security controls, monitoring, alerting and resiliency configurations
Mature our executive support service delivery, reporting, monitoring, and standards
Provide an elevated level of customer service with excellent written and verbal communication skills for IT and business audiences
Create and maintain documentation to ensure efficient and accurate departmental operations locally and globally
Perform tasks to improve the efficiency and reliability of the computing environment which includes process improvement, automation, and technical solutions
Follow IT Service Management Process (Incident, Change, Asset, Request, etc.) which include tracking data, the submission, and timely updates of tickets
Interface with third-party support and vendors, as necessary
Ensure 24/7 support availability
Occasional travel may be required
What we seek: 5+ years of IT Desktop (Service and Support) required
Bachelor's degree in computer science - preferred
Previous experience supporting C-Level and Senior Leadership staff - preferred
ITIL Foundations Certification & experience using Enterprise ITSM Tools; ServiceNow - preferred
Demonstrated ability to create effective and engaging communication
Customer service mindset and sense of urgency
Experience working in a large, multi-national corporation
Excellent organizational skills and ability to plan and prioritize effectively
Excellent knowledge of conference room technology; including MS Teams and in-room technology
Extensive knowledge of both Windows 10 and Windows 11 operating systems
Ability to troubleshoot and diagnose PC hardware and software problems, using various resources, techniques, and creativity
Ability to perform PC backup, recovery, and installation
Extensive knowledge of Office 365 applications
Experience with Windows Active Directory / Azure AD
General understanding of network systems
Ability to lift and carry 25 pounds
Willingness and aptitude for continuous improving / learning Self-starter, proven track record of working independently and as a member of a successful team
What we offer: At Entegris, we invest in providing opportunity to our employees and promote from within. The new hire in this role will have the potential to grow and create relationships across the organization and be recognized for demonstrated success and adherence to company PACE values. Our total rewards package goes above and beyond just a paycheck. Whether you're looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals. Generous 401(K) plan with an impressive employer match
Excellent health, dental and vision insurance packages to fit your needs
Flexible work schedule and 11 paid holidays a year
Paid time off (PTO) policy that empowers you to take the time you need to recharge
Education assistance to support your learning journey
Values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence.
At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status. Entegris strongly encourages all of its employees to be vaccinated against COVID-19. At Entegris, COVID-19 vaccination is preferred but not required at this time. At Entegris, we want you to be part of our culture, which values your unique talents, skills, and experiences. We believe what we do is as important as how we do it. People at our company bring their true selves to work, and are appreciated not only for what they do, but for who they are. This plus the technical complexity of our products and solutions means you can be sure your work is both challenging and changing the world for the better. Learn more about why people enjoy working at Entegris. Please see job description
PI255528489