Senior IT Support Engineer

About the roleThis role is ideal for an individual with a strong background in IT support, endpoint management, networking, and identity management, who is passionate about ensuring the seamless operation of IT systems and delivering exceptional support to end-users.This position is based in Mountain View, California, and requires being onsite 4-5 days a week.Responsibilities:User Support & Troubleshooting:Provide high-level, advanced technical support to end-users across various devices and platforms, ensuring a smooth user experience.Troubleshoot and resolve complex IT issues related to hardware, software, and network connectivity, with a focus on timely resolution.Act as a point of escalation for complex support issues from junior IT staff and other team members.Endpoint Management:Manage and maintain all end-user devices, including desktops, laptops, mobile devices, and peripherals.Implement and oversee endpoint security policies and solutions (such as device encryption, antivirus software, etc.).Deploy, configure, and update software and operating systems on all endpoints in line with company policies and security standards.Networking & VPN Support:Administer and support the company’s network infrastructure, ensuring stable, high-performance network connectivity for all users.Troubleshoot and resolve VPN connectivity issues, ensuring secure remote access to company resources for employees.Work with network engineers to ensure the network infrastructure is optimized for user needs.User Identity & Authentication Management:Manage user identities and permissions through Active Directory, Azure AD, or other identity management systems.Implement and manage Single Sign-On (SSO) solutions using SAML and other authentication protocols.Ensure compliance with security best practices for user account management and multi-factor authentication (MFA).Google Workspace Administration:Administer and support Google Workspace (formerly G Suite) services, including Gmail, Google Drive, Google Meet, and other Google apps.Configure user accounts, access permissions, and security settings within the Google Admin Console.Support users with Google Workspace-related issues, including troubleshooting and guiding them on effective usage.Security & Compliance:Assist in maintaining IT security protocols and compliance with internal and external security standards.Regularly assess and improve endpoint security practices, applying patches and updates as necessary.Collaborate with the IT security team to monitor and mitigate potential security threats.Documentation & Training:Maintain thorough documentation of IT systems, processes, and troubleshooting procedures.Develop and deliver training for employees on the proper use of technology tools, security best practices, and troubleshooting steps.Project Management & IT Initiatives:Participate in IT-related projects, such as system upgrades, rollouts of new software or hardware, and cloud migrations.Provide input and leadership on the strategic direction of IT solutions and contribute to long-term planning and improvements.QualificationsExperience:5+ years of experience in IT support or a related field, with a strong focus on user support, endpoint management, and networking.Experience managing user identity and access control solutions, including knowledge of SAML, SSO, and multi-factor authentication (MFA).Solid experience with Google Workspace administration and troubleshooting.Hands-on experience with VPN technologies and remote access management.Technical Skills:Proficiency in troubleshooting Windows, macOS, and mobile operating systems.Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VPN) and basic networking hardware.Experience with endpoint management tools (e.g., Intune, Jamf, SCCM).Familiarity with Active Directory, Azure Active Directory, and cloud-based identity management systems.Experience working with security tools (firewalls, antivirus, encryption software).Soft Skills:Strong analytical and problem-solving skills with the ability to troubleshoot complex IT issues.Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service.Ability to manage multiple priorities and projects simultaneously in a fast-paced environment.Detail-oriented, with strong documentation and organizational skills.Self-motivated, proactive, and capable of working both independently and as part of a team.SalaryThe salary range for this role is $125,000 - $178,000 and will depend on a candidate's skills geographic location, qualifications, and experience as defined during the interview process.About Muon SpaceFounded in 2021, Muon Space is an end-to-end Space Systems Provider that designs, builds, and operates LEO satellite constellations delivering mission-critical data. Our revolutionary, integrated technology stack enables customers to optimize every dimension of their missions for faster time-to-orbit and superior constellation remote sensing performance. Our state-of-the-art facility in the heart of Silicon Valley is optimized for manufacturing spacecraft and rapid, flexible payload integration at scale. From climate monitoring to national security, Muon Space is dedicated to delivering Earth Intelligence for a safer and more resilient world.Taking Care of Our TeamAt Muon salary is only part of our total compensation package. In addition to salary, we provide equity compensation as well as benefits including medical, dental, and vision insurance, a 401k retirement plan, short & long term disability and life insurance. We also offer three weeks paid vacation for new employees, along with 12 paid holidays, unlimited sick time and paid parental leave.Our mission embraces the entire planet and we believe our team should too.  Muon is dedicated to creating a diverse and dynamic company and workforce. We believe in equal employment opportunity regardless of race, color, ancestry, religion, sex, age, national origin, citizenship, sexual orientation, marital status, disability, or gender identity. We value diversity in the workplace, and that starts with our applicants. We encourage you to apply, even if you don't check all the boxes, and we look forward to reviewing your application! In addition, if you need a reasonable accommodation as part of your application for employment or interviews with us, please let us know.ITAR/EAR RequirementsThis position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. The Company may, for legitimate business reasons, decline to pursue any export licensing process.