Promotion Pia
Promotion Pia is hiring: Data Entry Customer Service in Halifax
Promotion Pia, Halifax, VA, United States
Job Description
Job Description
Description
About Promotion Pia: In a world that is dominated by digital content, brands and businesses can only achieve influence by engaging audiences in a more personalized and powerful way. At Promotion Pia we believe in making an impact, hence our name. The specialists at our agency believe in creativity, planning, collaboration and insight-led thinking.
Job Description: The Data Entry Customer Service Representative will perform data entry tasks and respond to customer inquiries, providing assistance and maintaining accurate records. The ideal candidate has strong organizational skills, excellent attention to detail, and a commitment to customer satisfaction.
Key Responsibilities
Skills, Knowledge and Expertise
Benefits
Company: Promotion Pia
Location: Halifa,NS
Pay Range: $950 - $1250 weekly
On site
Pay Range: $950 - $1250 weekly
On site
About Promotion Pia: In a world that is dominated by digital content, brands and businesses can only achieve influence by engaging audiences in a more personalized and powerful way. At Promotion Pia we believe in making an impact, hence our name. The specialists at our agency believe in creativity, planning, collaboration and insight-led thinking.
Job Description: The Data Entry Customer Service Representative will perform data entry tasks and respond to customer inquiries, providing assistance and maintaining accurate records. The ideal candidate has strong organizational skills, excellent attention to detail, and a commitment to customer satisfaction.
Key Responsibilities
- Data Entry: Accurately enter, update, and maintain client and customer information in the company database, ensuring data integrity and confidentiality.
- Customer Support: Handle customer inquiries via phone, email, and chat, addressing questions, providing information, and resolving issues as needed.
- Record Maintenance: Ensure that all customer records are up-to-date and verify the accuracy of information regularly.
- Order Processing: Assist with processing orders, returns, and exchanges, maintaining a smooth and efficient workflow.
- Documentation: Maintain organized and detailed records of customer interactions, inquiries, and resolutions.
- Team Collaboration: Work closely with other departments, including sales and marketing, to ensure cohesive support and data management.
- Problem Resolution: Identify and escalate issues as necessary, ensuring prompt and effective resolution of customer concerns.
Skills, Knowledge and Expertise
- High school diploma or equivalent; some college coursework is preferred.
- Prior experience in a data entry or customer service role is beneficial but not required.
- Excellent typing and data entry skills with high accuracy.
- Strong communication skills, both verbal and written.
- Proficiency in Microsoft Office (Word, Excel) and basic knowledge of CRM software is a plus.
- Ability to handle customer inquiries professionally and with empathy.
- Detail-oriented, organized, and able to handle multiple tasks efficiently.
- Positive attitude, adaptability, and ability to work well as part of a team.
Benefits
- Competitive salary based on experience.
- Comprehensive benefits package including health insurance, dental, and vision coverage.
- Paid time off, including vacation and holidays.
- Opportunities for professional development and career growth within the company.
- Friendly and supportive work environment in Miami, offering cultural diversity and a dynamic atmosphere.