Customer Service - Data / Order Entry Specialist Job at ELCO Lighting in Los Ang

Customer Service – Data / Order Entry Specialist

Full-time| Vernon CA 90058

Job Description:

We are seeking a Data / Order Entry Specialist to join our Customer Service team! You will be responsible for helping customers by providing product and service information, resolving issues, entering orders, resolving returns, and other operational/customer service/order entry tasks.

Responsibilities:

• Data/Order entry, process orders, process returns, process credits, process truck claims.

• Assist customers with pricing, inventory, and order status

• Handle customer inquiries and complaints

• Troubleshoot and resolve issues and concerns

• Document and update customer records based on interactions

• Develop and maintain a knowledge base of the evolving products and services

Qualifications:

• Proven work experience in data/order entry and customer service

• Excellent attention to detail skills

• Demonstrates high level of accuracy in data entry

• Good time management skills and ability to prioritize tasks

• Strong written and verbal communication skills

• Ability to identify and resolve issues quickly and effectively

• Comfortable working independently with minimal supervision

Benefits: Medical / Dental / 401k and other benefits

Pay range: $18 - $26 per hour

Please answer the following questions to be considered:

1. This is a full-time position in 90058, please confirm that works for you.
2. Do you have order entry experience? Please elaborate.
3. Please attach your resume.