Data Center Technician Job at TEKsystems in San Antonio

TEKsystems is seeking a Data Center Technician to join a large design and manufacturer company that provides server solutions to help cloud providers empower people, businesses, and communities.

Prior experience with Linux operating systems and command lines is a very nice to have (even basic level). Must be able to work collaboratively with other technicians on the team.

Top Skills' Details:

1.) Server and Hardware troubleshooting & break-fix experience, preferably within a Data Center Environment (6 months -2 years)
2.) Experience working with ticketing systems in an enterprise environment
3.) Excellent customer service and strong communication skills. Ability to work with little supervision

Will consider Entry Level/Junior candidates with the following background:

• Degree in a computer-related field. Bachelor’s Degree preferred or 2 plus year of equivalent experience. Computer science, electrical engineering, telecommunications, or related discipline
• CompTIA A+ Certification
• CompTIA Server+ Certification
• MCP/MCSE Certification a plus

Job Description:

We are a privately held Cloud Services company that provides high powered servers to Data Centers across the world. Their largest customers are Microsoft, Amazon, and Apple who leverage us for both their server hardware and their top notch support service. We are expanding rapidly in the Data Center space world wide and doubled in size in 2015. When their customer in a specific market requests to add our support coverage along with their servers, they reply on TEKsystems exclusively to provide an onsite technician to support the given location within the US.

They are looking for a technician with 6 months -3 years of data center experience, a great attitude, and the ability to work collaborative. Within the data center, the candidates should have experience with installation and troubleshooting servers. Experience with Linux operating systems is very nice to have. This is a 12 year renewable contract which will most likely be extended. There may also be opportunity for this person to work remote during slow weeks.

Customer Descriptions:
Our customer is one of America’s fastest growing private companies, with over 19 years of experience designing and building computing products right here in the USA. Their engineers custom server and rack-level compute solutions that are ‘precision-fit’ to the unique needs of individual large and hyper scale data center customers. We are passionate about delivering the highest quality solutions and exceeding customer expectations. We recognize leaders and talent and we truly believe that behind every quality solution is a team of quality individuals.

We are currently seeking Datacenter Technicians to be based in specific field locations in support of the company’s end customers as they deploy and maintain servers. The ideal candidate for this role balances technical skills, attention-to-detail, customer focus while following and establishing processes. Our Datacenter Technicians represent our company in front of our customers every day.

Responsibilities:
• Respond to service tickets for our servers in customer datacenters in a timely manner
• Keep parts lockers up to date and properly stocked at all times
• Troubleshoot and triage server failures to determine the most efficient path to getting a server back online for the customer
• Track server fleet health and validate that we are always exceeding customer requirements for total servers online
• Provide consistent, detailed feedback to the engineering team on failures, serviceability of servers, and integration with the datacenter
• Apply firmware and BIOS updates as needed using our engineering-approved tools
• Comply with all datacenter safety, security, and operational protocols at all times
• Be an outstanding representative of the company at all times

Additional Skills & Qualifications

Customer Service. Ability to work independently with little guidance. Being a self started and able to be efficient while working remote

Employee Value Proposition (EVP)

Our customer is a rapidly expanding global provider of data center solutions. They are growing quickly and there will be room for growth and hands on experience within state of the art data centers. These roles allow technicians to gain enterprise Data Center experience working for a leader in the cloud (Microsoft) and extendable contracts

Work Environment

Data Center environment.

Secondary Skills - Nice to Haves

• data center
• Datacenter
• linux
• windows
• support
• cable
• Cat6
• Fiber
• Pathway
• TCP
• IP
• UDP
• HTTP
• Rack and Stack
• Terminal
• Protocol
• Cloud
• Microsoft
• ZT
• Ticket
• Tag
• White Space
• Systems
• Raid
• SAN
• Coresite
• Equinix
• Insight Global
• Diversant
• MODIS
• RHI
• Robert Half
• APEX
• HPE
• Supermicro
• DXC
• Dell
• Cisco
• Lenovo