Key Skilled Personnel is hiring: Central Service Processor - Data Entry in Pomon

Central Service Processor (Data Entry Clerk)
Location: Pomona, CA
Shift: Monday - Friday, Day Shift, 8:00 am - 5:00 pm
Pay: $18.00

Prioritize and coordinate the distribution of all checks from lenders and all operational teams to ensure timely delivery to the tax collecting agency. The Central Service processor will be responsible to review data transmittals provided to ensure all procedures are followed as represented within the agency payment requirements and tax payment packages are complete.

Essential Duties:
Tax Payment Processing

• Ensures all tax bills and C service reports balance to the checks presented to complete payment of taxes
• Matches and mails mass volumes within a short time frame
• Works under time constraints in an effort to meet mortgage lender's reporting dates to allow for sufficient processing time to ensure disbursement from escrow account is completed by the disbursement due month
• Communicates to the operational teams if tax payments are presented with incomplete data
• Monitors and reports status of checks in-house via spreadsheets

Quality Control

• Performs Quality Assurance (QA) in work queues, Excel spreadsheets and other applicable formats.
• Applies and supports the implementation of new or modified policy and procedures as instructed to ensure Tax Disbursement Team standards.
• Prepares production/statistical reports as applicable.
• Utilizes online Agency profile, Agency Calendar, and FAQS for applicable processing within scope of job responsibilities. Identifies discrepancies that may impact tax processing results to business partners

Check Control

• Ensures that all checks received from lenders or internal departments are acknowledged by our check control team and delivery timely for distribution to agency.
• Communicates to lenders should there be any checks not received within the daily package.
• Monitors and reviews all checks that show not yet processed and ensure have been completed to meet service level requirements.

Customer Service

• Responds to phone, written, e-mail and other inquiries from customer and tax collectors
• Communicates tax status information to internal and external customers

Required Education and Experience:

• High School Diploma or equivalent
• Type: 30 - 35 WPM / 10 Key: 4,000 - 7,000 KPH
• Minimum of one to three years' experience with tax agencies, tax searching methods
• Experience with loan servicing procedures within an assigned area that is consistent with branch service level or above
• Proficient in MS Excel and Access
• Intermediate knowledge of all State/Agency tax ID edits masks and reporting dates
• Knowledge of tax agencies, tax searching methods, and/or loan servicing