Administrative Assistant Job at Pathways Within in Massapequa

Location: Alternating between Massapequa and Garden City offices 

Position Type: Part-Time

Working Hours:

• Monday - Friday: 9 AM - 3 PM
• Monday - Thursday: 3 PM - 9 PM

About Us:

At Pathways Within, we provide a collaborative approach to wellness and mental health services, offering a variety of modalities including mental health therapy, acupuncture, and massage. Our core values are collaboration, time/life balance, and continuous professional growth through education.

Position Overview:

The Administrative Assistant will serve as a vital link between clients, providers, and external referrals. This role requires a strong understanding of mental health therapy modalities and wellness services, as well as excellent communication and organizational skills. The ideal candidate will facilitate client connections, provide exceptional service, and promote a collaborative environment. This position reports directly to the Clinical Directors.

$17 - $20 hourly

Key Responsibilities:

Daily Tasks:

• Answer client inquiries via phone, email, and in-person.
• Connect and manage referrals to appropriate providers.
• Schedule appointments and coordinate client care across services.
• Maintain organized and accurate client records in EHR systems (Vagaro, Jane, Simple Practice).
• Collaborate with providers to stay updated on service offerings and client needs.
• Assist in the onboarding process for new clients.
• Ensure a welcoming environment for clients upon arrival.

Weekly Tasks:

• Attend team meetings to discuss client feedback and service improvements.
• Update and maintain the client database and referral tracking system.
• Collaborate with providers to ensure seamless communication regarding client progress.
• Prepare materials and logistics for weekly wellness workshops and events.
• Review and analyze client feedback and satisfaction surveys.

Monthly Tasks:

• Participate in company engagement events such as wellness workshops and holiday parties.
• Conduct a review of the referral process and suggest improvements.
• Organize and update training materials for providers on new services or modalities.
• Compile reports on client engagement metrics and referral success rates.
• Schedule professional development opportunities for staff, promoting continuous learning.

• A bachelor’s degree in mental health or wellness field strongly preferred
• Strong understanding of mental health therapy modalities and wellness services.
• Proficient in Microsoft Office, Vagaro, Jane, Simple Practice EHR, and Google Drive.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.

Join our wellness center and become a valued part of a team dedicated to enhancing well-being in our community. If you’re passionate about client care and eager to grow in a supportive environment, we encourage you to apply!