Security Shift Supervisor Job at Owensboro Racing and Gaming in Owensboro

Part of the Churchill Downs, Inc. family, Owensboro Racing and Gaming is your best bet for an exciting career!

The Security Shift Supervisor is responsible for ensuring the safety of all guests, team members, and property. They are also expected to handle issues such as altercations, theft, vandalism, fire, trespassing, and other illegal activities in a calm and collected manner.

Position Summary:

A Security Shift Supervisor reports to the Security Manager. The incumbent oversees security operations and security personnel, ensuring protection for all Owensboro Racing and Gaming patrons and personnel in accordance with applicable laws, regulations, policies, and procedures.

Essential Duties & Responsibilities:

• Supervise and coordinate the work of security officers; oversee staffing assignments and locations.
• Take disciplinary action in a courteous and fair manner, as needed, with assigned personnel.
• Train personnel regarding work assignments, enforce and adhere to the Policies and Procedures of the Security Department, and train personnel, enforce, and adhere to regulations for proper security in accordance with the KHRC, federal government, and State of Kentucky.
• Provide safety and security to patrons and Owensboro Racing and Gaming personnel, facilities, grounds, and property.
• Enforce all general and specific security special orders and directives.
• Communicate clear and accurate information using a telephone and/or radio.
• Review reported violations, conduct investigations, and take appropriate action.
• Oversee the inspection and monitoring of all security alarms, lights, fire, and safety units.
• Ensure that patrons/guests meet minimum age and other entry requirements.
• Ensure that only authorized personnel enter secure areas.
• Assign employees to deliver materials and/or escort patrons/personnel to private vehicles, busses, or other locations.
• Prepare detailed activity and related departmental reports.
• Respond and contact proper authorities in emergencies; i.e., General Manager, Security Director, Police, or the appropriate Law Enforcement agency, Medical Response Agency, etc.
• Supervise areas and groups of people while being responsible and effective in emergency situations.
• Respond to emergency situations and protect patrons and personnel, including, but not limited to, traffic control, crowd control, evacuation/staging procedures, and incident command situations.
• At all times, effectively communicate and address matters involving team members, patrons and the public in a courteous, professional, and business-like manner.
• Coordinate the security escort of all money transferred to and from the cashier cage.
• Act as a witness and assist in money counting procedures with cashier cage and/or other designated personnel.
• Ensure the protection of assets with access to restricted areas.
• Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests' names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide fast and friendly service to guests).
• Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy, and respect; never engage in negativity; maintain openness to coaching, learning, and improving; be receptive to change and willing to embrace challenges with team spirit).
• Develop a thorough knowledge of services, amenities, and surroundings, providing accurate directions and information for guest inquiries about promotions and special events.
• At all times, maintain a courteous, positive, and professional working relationship with all personnel and the general public (e.g., coworkers, clients, and vendors).
• Work under pressure; maintain regular and punctual attendance, including working odd and unusual hours, weekends, and holidays.
• Perform additional duties and responsibilities as necessary or assigned.

Education & Experience:

• High School Diploma or GED required.
• Must have two (2) years' experience in a law enforcement and/or security capacity & demonstrated ability to lead.

Licensing & Certification:

• Obtain and maintain certification in the following basic blocks of training: first aid, CPR, AED, defensive driving, and defensive tactics.
• Obtain and maintain a Kentucky Alcohol Servers Permit.
• Complete standard Crime Scene Investigation course.

Computer Equipment, Software, Machinery:

• Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook).
• Drive vehicles.
• Radios.
• Surveillance system.

Essential Physical Requirements:

• Requires the ability to drive hear, sit, stand, talk, walk, turn/twist and repetitively use hands 51-100% of the time.
• Requires the ability to balance/climb, bend over, crouch/stoop, kneel and reach overhead 25-50% of the time.
• Requires the ability to crawl 1-24% of the time.
• Requires the ability to push/pull, carry, lift and slide/transfer 1- 50+ lbs. 25-50% of the time.

Essential Mental Demands:

• Requires the ability to solve problems, organize, plan, make decisions, interpret data, read and write 51-100% of the time.

Supervisory Responsibilities:

• Hire, promote, train, discipline, schedule, apportion work among employees, appraise productivity, terminate, and measure performance.

Work Environment (inside/outside):

• The job is performed indoors and outdoors with frequent exposure to loud noises.

Other Requirements:

• Obtain and maintain a valid license through the Kentucky Horse Racing Commission and must provide and maintain a valid driver's license.

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