Security - Bike Patrol Job at Downtown San Diego Partnership in San Diego

Position Title: Safety Ambassador

Reports to: Shift Supervisor, Operations Manager, & Director of Safety Services

FLSA: Full-time (40 hours/week), Non-exempt (hourly) plus benefits

Salary: $25.00 per hour

Schedule: Monday - Sunday (Set Schedules have the same 2 days off every week)

Shifts Available: Day: 5:30 AM - 2:00 PM or Swing: 1:30 PM - 10:00 PM

Location: Downtown San Diego area

Why this job? - Benefits

Join one of the San Diego Tribune’s 2024 Top Workplaces!

• Set Schedules (have the same 2 days off every week)
• Medical Coverage; Dental Coverage; Vision Coverage
• Discounted MTS Transit Pass (only $21 per month)
• Earn up to 15 days of Paid Vacation annually
• 5 days of Paid Sick Time annually
• 401K Plan (eligible after 6 months of employment)
• Employee Assistance Program

Position Summary

Under the direction of the Shift Supervisor & the Director of Safety Services, the Safety Ambassador will act as a “Liaison” for their assigned neighborhoods, becoming the eyes and ears for property owners, business owners, residents, and all of Downtown San Diego. Safety Ambassadors will actively patrol assigned neighborhoods on foot and by electric bike, responding to service requests via phone, in person, or through the Clean & Safe mobile app. Safety Ambassadors will work directly with emergency response personnel, service providers, and local law enforcement on a daily basis. Safety Ambassadors will also actively engage the community in a positive and productive manner, providing top quality customer service to all visitors and members of the Downtown San Diego community.

Essential Job Function & Duties

• Provide customer service assistance to residents, business owners, tourists, and other patrons navigating the Downtown San Diego area
• Actively patrol assigned neighborhoods regularly, establishing order and presence throughout the Downtown San Diego community
• Check in daily with neighborhood residents, business owners, property owners, and private security
• Compose, maintain, and present detailed reports of incidents and accidents, notating damages, theft, or any other irregular activity
• Investigate and report suspicious activities related to panhandling, public intoxication, loitering, aggressive individuals, nuisance crimes, as well as any suspected criminal activity
• Create “BOLO’s” reports (be on the lookout) based on the need of each property
• Assist Maintenance Ambassadors with securing areas for maintenance duties during special projects, power washing request and block face cleanings.
• Act as an escort and provide directional assistance for employees, residents, and visitors in need
• Clean, maintain and operate issued equipment, including bikes, Segway’s, phones, and radios
• Compile daily statistics using Eponic work logs, recording service request
• Complete quarterly training and field training under the direction of the Shift Supervisor.
• Perform quality assurance duties as directed
• Real time reporting and submittal of incident reports, employee accidents, vehicle accidents and emergency responses.
• Provide coordinated outreach services with Clean & Safe Outreach team and refer 211 informational packets to those in need.
• Report any trip hazards, day burners, lights out, unattended property or other City of San Diego correspondence via get it done app or contacting Street Divisions Department via phone.

Administrative Tasks 10%

• Adhere to all local, state, federal guidelines, and laws. (i.e. HIPAA, OSHA, FLSA, traffic laws)
• Adhere to all of the DSDP policies and procedures
• Answer all calls and radios communication, in a polite and professional manner
• Use company telephone for data collection (Eponic) and timecard features (Paylocity)

**Please note this job description is not designed to cover or contain a comprehensive listing of all the activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.**

Required Qualifications, Skills, and Abilities

• High School Diploma or GED
• 3+ years’ experience in Security field, Guard Card certified
• Valid U.S. Driver’s License
• Valid CA Guard Card; current CPR/First Aid certification required
• Ability to work varied hours, including weekends and holidays.
• Outstanding customer service skills, in person and electronically (radio/ phone)
• Hospitality experience a plus
• Strong verbal communication and listening skills
• Ability to speak, read, and write in English. Bilingual or Multilingual a plus
• Knowledge of legal guidelines for area security and public safety

Pre-employment Requirements

This position is contingent on successfully passing a:

• Criminal Background Check,
• Pre-employment Drug Screening,
• Motor Vehicle Report
• Pre-employment Physical
• Reference Check

DSDP is an Equal Employment Opportunity employer.

Core Attributes

• Team Player
• Flexible
• Attention to detail
• Outstanding customer service
• Professional Polish Appearance

About the Downtown San Diego Partnership

The Downtown San Diego Partnership (DSDP) is a nonprofit organization that serves as the principal voice and driving force behind the economic prosperity and cultural vitality of Downtown San Diego through membership, advocacy, public services, and community investment. The organization’s nearly 300 members, representing a variety of business sectors including real estate, technology, banking, law, defense, insurance, communications, energy, and tourism are committed to nurturing a Downtown that benefits the entire San Diego region.

It also serves as the managing organization for several special districts and charitable foundations including the Property and Business Improvement District – otherwise known as Clean & Safe – which provides essential public services in the 275 blocks of Downtown San Diego. Through these programs, we have provided enhanced services in maintenance, safety, beautification, and homeless outreach, supported business promotion and retention, and improved the quality of life on behalf of Downtown’s neighborhoods for more than 20 years.

Clean & Safe is committed to serving the following neighborhoods: Cortez Hill, Columbia, Marina, City Center, East Village, and the Gaslamp Quarter that make up Downtown San Diego. The 24/7 Operations consists of maintenance services along the public right of way, beautification efforts along with security and outreach services. This includes sweeping, trash removal, doggy bag dispenser refill, tree trimming, pressure washing, graffiti, gum, and sticker removal. The Clean & Safe Operations is committed to providing great customer service along with providing a cleaner and safer downtown to our stakeholders and residents.

In all, these programs provide an annual contractual budget of approximately $13 million annually.

To learn more about our work in these areas, please visit: www.downtownsandiego.org

Our Values

• Deliver excellent service: We strive to provide exceptional customer service through listening to our customers, providing efficient services, and innovative solutions resulting in value for our many stakeholders.
• Be fun and open-minded with a quirky sense of creativity: We work hard but take time to celebrate our collective achievements and realize there's always more than one perspective to consider when approaching a challenge.
• Pursue growth and learning: We invest in our people so they can continue to build skills and perspectives that enrich the work we do.
• Build honest relationships and communication: We believe honesty leads to strong relationships built on a foundation of trust.
• Nurture a safe work environment: We have a collective commitment to emphasize safety over competing goals to ensure the protection of people and our environment.
• Inclusiveness and diversity: We honor the inherent value of every individual’s unique story, experience, and perspective. We strive to amplify the voices of our staff, community, and stakeholders and to create a safe and inclusive environment where everyone can contribute one’s authentic self.

Our Commitment to Diversity, Equity, and Inclusion

At the Downtown San Diego Partnership, we are an organization that attracts and empowers diversity throughout our workplace and in the communities we serve. We value and celebrate the whole person and the lived experience that makes each of us unique. We strive to foster a safe environment, both internally within our organization and externally towards the communities we engage with, in which we encourage all voices to be heard and amplified as needed. We know our strengths come from championing our differences and acknowledge that each person deserves a voice and a seat at the table. Our ability to feel or be united through inclusion will result in better discussions, decisions, and outcomes that will allow us to advance the economic prosperity and cultural vitality of Downtown San Diego.