Robert Half is hiring: Customer Service Supervisor in Stanchfield

We are offering a contract to hire employment opportunity for a Customer Service Manager based in Stanchfield, Minnesota. In this role, you will be expected to oversee the daily operations of our customer service team, ensuring high customer satisfaction through effective communication, problem resolution, and efficient order processing.

Responsibilities:
• Mentor, lead, and manage a team of customer service representatives
• Develop and implement training programs for new and existing team members to keep them updated on industry trends, product knowledge, and customer service best practices
• Foster a positive and collaborative team environment through regular team meetings to discuss goals, challenges, and improvements
• Build and maintain strong relationships with key customers, handling escalated customer issues to ensure timely resolution
• Oversee order entry, tracking, and fulfillment processes while ensuring accuracy and timely delivery of products
• Collaborate with production, logistics, and sales teams to optimize order fulfillment
• Communicate with customers regarding order status, product information, and any relevant updates, providing clear and concise information to both internal and external stakeholders
• Monitor key performance indicators (KPIs) for the customer service team, analyze data and trends to identify areas for improvement, and implement strategies to enhance team performance and efficiency
• Identify and implement process improvements to streamline customer service operations and work with cross-functional teams to enhance overall business processes
• Proactively seek opportunities to improve customer satisfaction and loyalty.• Must hold a minimum of 2 years of experience in a Customer Service Manager role or similar
• Demonstrated skills in Supervisory Oversight, with a focus on managing customer service teams
• Proven ability to resolve customer issues quickly and efficiently
• Experience in Order Entry processes and systems
• Proficient in using MS Office Suite, including Word, Excel, and Outlook
• Strong problem resolution skills, with a focus on providing exceptional customer service
• Excellent interpersonal and communication skills, both written and verbal
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously
• Demonstrated leadership skills and the ability to motivate a team
• Must be able to handle customer complaints in a professional and empathetic manner.