Customer Service Representative Job at Robert Half in Littleton

Customer Support Representative

We are in search of a proficient Customer Service Representative to be a part of our team based in Littleton, Colorado. The primary focus of this role is to manage customer tax filings and address their queries efficiently. As a Customer Service Representative, you will interact with customers via Zen Desk, our ticketing and phone system, and handle data entry tasks. This is a long-term contract employment opportunity.

Responsibilities:

• Efficiently manage a subset of clients and their sales use/tax filings

• Log into our proprietary system to follow the workflow for each customer, determining the necessary steps and reports for customer payments

• Handle customer inquiries and concerns through our ticketing system, Zendesk

• Assist customers who have received government notices, updating them on the situation and progress

• Amend prior period filings as necessary and handle the request for new ones

• Maintain regular communication with customers, updating them on their case status and following up as needed

• Process incoming and outgoing phone calls through Zendesk

• Maintain accurate and up-to-date customer records in the database

• Exhibit strong skills in data entry, email correspondence, and Microsoft Excel to ensure smooth operations

• Manage customer credit applications and take appropriate actions based on account monitoring.

• Applicant must have a minimum of 3 years of experience in a customer service role.

• Experience with a ticketing system is a key requirement.

• Proficiency in data entry is essential

• Must be skilled in email correspondence, managing both incoming and outgoing emails.

• Experience with inbound and outbound calls is required.

• Proficiency in Microsoft Excel is a must.

• Experience in database management is necessary.

• Familiarity with Zendesk or similar customer service software is desirable.