Customer Service Representative - Hiring Immediately Job at Swipejobs in Nashvil

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Weekly Pay

Job Description:

Only considering candidates with the following:

• Exceptional service-oriented mindset.
• Strong interpersonal, communication, and organizational skills
• Exceptional attention to detail
• High level of proficiency with MS Office products including Outlook, Word, Excel, PowerPoint
• Ability to multi-task and work independently with minimal supervision
• Must be flexible, work well in a fast-paced environment, and have the ability to readily adapt to change
• Communicate effectively and demonstrate interpersonal skills as applied to interaction with customers, coworkers, supervisors, and key business leaders
• Ability to handle confidential information appropriately

Responsibilities:

• Provide excellent customer service by answering Hope Fund telephone calls and managing mailbox. Route calls to the appropriate staff contact, respond to general inquiries in the Hope Fund mailbox routing to the correct contact when necessary
• Assist in the implementation of grant program and determine grant approval/declination; ensure requests are reviewed within 2-3 business days upon receipt.
• Specialist will dedicate time to assist applicants in understanding full financial need and gather documentation to demonstrate the need.
• Communicate with applicants and HR Leaders regarding status of requests, documentation needs and post-grant making follow-up.

Full-time, Part-time
$ 35.0/hr

HV23