Dyche Insurance Agency - Farmers is hiring: Customer Service in Ellettsville

Our office is quickly growing and we need someone who we can train to fit in our office puzzle! The position offered is part time with paid training. Our Customer Service Representative needs to exceed customer service standards to current clients while also assisting prospects as they call in.

No prior experience is necessary, but is a great way to connect with customers at the start of your new position!

Apply for the position today by completing the form and completing the assessment.

Hourly Base Salary + Bonus Opportunities

Life Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Evenings Off

Dental Insurance

Flexible Schedule

• Process customer policy change requests.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first ring.
• Schedule appointments for sales staff to meet prospective customers.
• Responds to all inquiries, cancellation requests, and sales requests within specified timeframe.
• Meet new business production goals and objectives as established.
• Solicits for new business via telephone, networking, and other lead sources.
• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Handle all incoming claim calls from customers.
• Complete Evidence of Insurance requests.
• Document each customer contact in eAgent.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Ask each customer for referrals and explain our referral program.
• Prospecting and generating new business through leads & referral sources.
• Provide exceptional customer service.
• Maintain client relationships with follow up phone calls.
• Call prospective customers by operating VOIP telephones, automatic dialing systems, and other internet technologies.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
• Schedule appointments for sales staff to meet prospective customers.

• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Great Customer Service Skills.
• Driven and goal-oriented individual.
• Ability to tactfully handle stressful and difficult situations.