Customer Service Representative Job at Every Word Code in Dallas

Company Description

About Us

Every Word Code is a forward-thinking technology solutions company dedicated to providing high-quality services and support to our clients. Our team is committed to delivering excellent customer experiences and innovative solutions in a dynamic and supportive environment.

 

Job Description

Job Description

We are looking for a motivated and empathetic Customer Service Representative to join our team. This position is responsible for managing client inquiries, solving issues, and ensuring client satisfaction with our products and services. The ideal candidate is a problem-solver with a strong customer service orientation.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email.
• Resolve product or service problems by identifying and clarifying customer complaints and determining the best solutions.
• Maintain detailed records of customer interactions and transactions.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Collaborate with team members to ensure customer satisfaction and resolve escalated issues.

Qualifications

Required Skills

• Proven experience in a customer service role (1+ years preferred).
• Strong verbal and written communication skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to handle customer complaints and provide appropriate solutions within company policies.
• Proficiency in basic computer applications and CRM systems.
• Strong interpersonal skills with a customer-focused attitude.

Additional Information

Benefits

• Competitive salary within the $34,000 - $43,000 range.
• Health, dental, and vision insurance.
• Paid time off and sick leave.
• 401(k) retirement plan with company match.
• Professional development opportunities.