Customer Service Agent Job at SIXT USA in Newark

Job Description

Are you passionate about delivering exceptional customer service? Join our dynamic team as a Customer Service Agent in Newark, United States! We're seeking an enthusiastic and detail-oriented individual to be the face of our company, ensuring our customers receive top-notch support and assistance. “Hourly rate $23.00.

• Greet and assist customers in a friendly and professional manner, addressing their inquiries and concerns promptly
• Handle customer interactions through various channels, including phone, email, and in-person
• Process customer transactions accurately and efficiently, ensuring attention to detail
• Identify and escalate complex issues to appropriate departments when necessary
• Maintain up-to-date knowledge of company products, services, and policies to provide accurate information to customers
• Collaborate with team members to resolve customer issues and improve overall service quality
• Document customer interactions and maintain accurate records in the company's database
• Adapt to changing customer needs and company priorities in a fast-paced environment
• Contribute to a positive work atmosphere by maintaining a professional and friendly demeanor

Qualifications

• High school diploma or GED required
• Minimum of 1 year of customer service experience in a professional setting
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Proficiency in basic computer navigation and Microsoft Office applications
• Ability to multitask and work efficiently in a fast-paced environment
• Flexible availability to work various shifts, including days and evenings
• Valid driver's license with a clean driving record
• Must be at least {AGE} old and authorized to work in the United States without sponsorship
• Willingness to wear a company uniform
• Ability to remain calm and professional in challenging situations
• Strong organizational skills and ability to manage time effectively
• Enthusiasm for learning and adapting to new technologies and procedures
• Bilingual skills are a plus, but not required

Additional Information

About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!