Customer Service Agent Job at NC Farm Bureau in Durham

Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.Compensation:

$37,000

Responsibilities:

• Find patterns in customer complaints and bring them to the team for improvement
• Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
• Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
• Maintain customer accounts and update with new account information as needed

Qualifications:

• High school diploma, G.E.D. or equivalent
• Previous work in a customer-facing position
• Excellent active listening, interpersonal, and communication skills

About Company

NC Farm Bureau is a North Carolina-based insurance company, this position is in the Durham RTP office.