Izzio Artisan Bakery LLC is hiring: Customer Service Specialist in Louisville

Description:

General Summary

As the Customer Service Specialist, you will provide professional customer service to both internal and external customers. You will support the order management function ensuring accuracy, completeness, and timeliness of transactions processed.

Essential Functions

Order Management

· Accurate order entry, order changes, contract application, and price confirmation management.

· Maintaining all properly documented purchase orders, shipment information including shipping labels and notifications as required by certain customers, and invoice processes to include EDI, email, and receipt of payments with Accounts receivable person.

· New customer set up process: responsible for behind the scenes of new customer set up, to include all new customer forms, ensuring all contracts are reviewed and approved. Keeping records of all items, including the setup of all company UPC numbers for all items.

· Invoice/payment discrepancies (reviewing, tracking credits or correcting system pricing).

Customer Relationship

· Act as a liaison between the customer and all internal Izzio Bakery functions

· Create and foster positive and professional customer relationships through daily/weekly interaction and timely and professional service.

Incident Management

· Actively manages complaints and works proactively to resolve all; including identifying issues, applying critical thinking to determine the best course of action, and implementing solutions

· Track customer relationships using the Incident Management Process and communicate relevant information throughout the organization.

Perform other duties as assigned.

Requirements:

Position Requirements

· High School diploma

· At least 2 years of progressive Customer Service, Logistics or Supply Chain experience.

· Experience in Order Fulfillment & Management, Pricing Structure, and the Credit and Returns process.

· Strong organizational skills.

· Intermediate level Microsoft Office skills required- emphasis on ability to use Excel formulas, functions, and pivot tables.

· Experience with product data pools, SAP, and EDI functions.

· Able to thrive in a constantly changing environment.

· Maintain regular, consistent attendance & punctuality. Must have a flexible schedule.

· Maintain productivity and professionalism while under pressure to meet strict deadlines and balance multiple priorities. Displays attention to detail for both accuracy and content.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Reports to: Customer Business Manager

Location: On-site – Louisville CO

Compensation is based on level of experience, other relevant experience, and requirements of the position. The range provided serves only as a guideline and does not automatically qualify all candidates (internal or external) for the high end of the range.