Customer Service Representative Job at Signal Crew Comms in Kansas City

Company Description

About Us

Signal Crew Comms is dedicated to delivering top-notch communication solutions to clients across diverse industries. We pride ourselves on providing exceptional customer service and fostering strong relationships. As we grow, we seek motivated individuals who are passionate about helping others and contributing to a team-focused environment.

 

Job Description

Job Description

We are looking for an enthusiastic and friendly Customer Service Representative to join our team in Kansas City, MO. In this role, you will be the primary point of contact for our clients, assisting them with inquiries, resolving issues, and ensuring a positive experience. Your role will involve understanding customer needs, providing prompt responses, and maintaining accurate records.

Responsibilities

• Address customer inquiries and provide detailed information about our services.
• Handle complaints, troubleshoot issues, and ensure customer satisfaction.
• Manage and document customer interactions in the CRM system.
• Collaborate with internal teams to resolve customer issues effectively.
• Follow up with clients to ensure their needs are fully met.
• Maintain a professional and positive attitude at all times.

Qualifications

Skills and Qualifications

• High school diploma or equivalent (Bachelor's degree preferred).
• Previous experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in basic computer skills and CRM software.
• Ability to work independently and as part of a team.
• Strong organizational and multitasking skills.

Additional Information

Benefits

• Competitive salary ($34,000 - $42,000 per year).
• Health, dental, and vision insurance.
• Paid time off and holiday pay.
• Opportunities for career growth and development.
• Friendly, supportive work environment.