Business Analyst II Job at JobRialto in South Jordan

About the Role:

This role offers an opportunity to work in a dynamic and client-focused environment, supporting financial advisors and branch employees with inquiries related to insurance licensing, product education, and policy maintenance.
Primary Responsibilities:

• Build and maintain strong client relationships to deliver top-tier service.
• Respond to financial advisor and branch employee inquiries via phone and case management systems.
• Provide information and resolve issues using online resources while adhering to service quality standards.
• Route processing requests to relevant teams and escalate unresolved inquiries as needed.
• Achieve team and departmental service goals as set by MSSN management.

Skills & Qualifications:

Required Skills:

• Experience: Minimum 2 years, with 6-12 months in a call center or phone-interaction role.
• Communication: Strong written, verbal, and listening skills.
• Problem-Solving: Creative diagnosis and resolution of client issues.
• Relationship Management: Ability to establish and maintain positive client interactions.
• Adaptability: Learn quickly and apply knowledge to varying situations.
• Multitasking: Manage multiple priorities effectively.
• Professionalism: Recognize and handle difficult interactions diplomatically.

Preferred Skills:

• Previous experience in insurance operations or related fields.
• Familiarity with annuities or insurance products.

Location 680 West 10000 South South Jordan UT USA 84095

Education: Bachelors Degree