Rensselaer Polytechnic Institute is hiring: Business Support Analyst IV in Troy

Business Support Analyst IVJob no: 494514 Work type: Full Time Location: Troy, NY Categories: Information Technology, Business, Accounting and Finance, CFHEWho we areWhy Rensselaer? Join Rensselaer Polytechnic Institute's dynamic global community of changemaker including some of the world's leading researchers, students, alumni, and faculty who ask the important questions and devise the scientific and technological innovations that make the world a better place for all of humanity.Nestled on a beautiful 275-acre campus in upstate NY, Rensselaer is home to five schools, 32 research centers, three makerspaces, an observatory, one of the world's fastest supercomputers, and an IBM Quantum One computer - the first university-based quantum computer in the U.S. Are you ready to change the world? Apply now!Job SummaryThe Business Support Analyst (BSA) IV leverages complex technology and applications to meet organization needs by providing technical support and business solutions for day to day operations and efficient and effective utilization of Institute enterprise applications. The BSA IV is responsible for continual evaluation and system improvement, application deployment and training, upgrade coordination, system troubleshooting, and determination of appropriate integration points. The BSA IV maintains expertise for numerous business applications and business subject areas and provides mentoring and development for other Business Support Analyst personnel.Minimum Qualifications Bachelor's degreeFive (5) or more years of relevant professional work experience, to includeProven experience in technical support and business solutionsStrong analytical and problem-solving skillsExcellent communication and mentoring abilitiesExperience in Project ManagementRelevant combinations of education, training and experience may be considered.Preferred QualificationsExperience in Higher EducationExperience with human resources information systemsExperience working across and between enterprise and application softwareMinimum Knowledge, Skills, and Abilities Knowledge of specific application, services or business unit processesAbility to mentor and guide other team members on projects and unit initiativesAbility to develop and provide training to all levelsAbility to work effective under pressure and meet goals and deadlinesAbility to learn quickly, analyze complex issues and provide advanced troubleshootingAbility to communicate and cooperate effectively with colleagues and users in a diverse environmentAbility to work both independently and as a team memberPreferred Knowledge, Skill, and Abilities Knowledge and understanding of human resources processes and proceduresKnowledge and understanding of how human resources information systems work to support defined processes and proceduresAbility to interact with both functional end users and technical resources and act as a conduit between the two when necessaryShiftBusiness Hours: Monday - FridayStarting Salary/RateExpected hiring range: $77,500- $83,000 per yearPay transparency disclosure: The selected candidate's salary will be determined based on factors that include the available budget, internal equity, and the final candidate's qualifications, experience, education and other job-related credentials. This hiring range is provided as Rensselaer's good faith estimate of the expected hiring range at the time of posting and cannot be exceeded. Application instructionsFollow the on-screen prompts to create a brief online profile. Please be ready to upload your resume and cover letter.If you need assistance with the online application process, please contact careers@rpi.edu.Job Posted Date Applications will be accepted until the position is filled.Total Compensation and Benefits InformationRensselaer's Total Compensation Program is designed to provide stable pay growth, a comprehensive and affordable benefits package, and a comprehensive and affordable retiree medical and prescription plan. Rensselaer is recognized locally and nationally for the depth and breadth of its compensation and benefits program. Our goal is to provide you and your family with a comprehensive health and welfare program as an umbrella of financial security and protection during your employment. For more information, please visit Benefits | Human Resources (rpi.edu).We welcome candidates who will bring diverse cultural, ethnic, national and international perspectives to Rensselaer's work and campus communities.Rensselaer Polytechnic Institute is an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer.Advertised: 29 Oct 2024 Eastern Daylight Time Applications close: